Service Monitoring Analyst
| Posting date: | 08 October 2025 |
|---|---|
| Salary: | £300.0 per day |
| Additional salary information: | 315 |
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | Warwick, Warwickshire, B4 6AJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4732406_1759935502 |
Summary
We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month.
Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 months
Clearance Requirement: Minimum 5 years UK residency
Location: Warwick (Hybrid working available)
Key Responsibilities:
- Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
- Support critical national infrastructure operations within the programme.
- Liaise with internal teams, external clients, and banking partners to resolve issues.
- Operate within structured monitoring shifts, including potential out-of-hours support.
Essential Skills:
- Experience with BACS systems or payments processing environments.
- Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
- Excellent communication skills and ability to manage stressed users.
- High attention to detail and numerical accuracy.
- Ability to work under pressure and meet strict deadlines.
- Ownership mindset with strong problem-solving capabilities.
Desirable Skills:
- Experience supporting Oracle E-Business Suite (EBS) in production.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Basic SQL and Oracle database performance knowledge.
- Background in large-scale enterprise IT environments.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk