Claims Handler
| Posting date: | 08 October 2025 |
|---|---|
| Salary: | £32,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 07 November 2025 |
| Location: | LS18 4JR |
| Remote working: | On-site only |
| Company: | Time Recruitment Solutions Ltd |
| Job type: | Permanent |
| Job reference: | 71382-64706 |
Summary
Claims Handler - Insurance
Horsforth, Leeds | £32,000-£40,000 DOE | Permanent | Hybrid Working
Position Summary:
We are seeking a dynamic and experienced Claims Handler to join our vibrant and outgoing team in Horsforth, Leeds. In this role, you will be responsible for managing a varied portfolio of claims across multiple insurance classes, including motor, property, liability, cyber, and professional indemnity. As the go-to person for our clients, you will provide guidance and support throughout the entire claims process, demonstrating empathy, efficiency, and expertise in every interaction.
Key Responsibilities:
• Claims Management: Handle cross-class claims from start to finish
• Client Advocacy: Be the trusted voice for clients, ensuring fair outcomes
• Negotiation: Work with insurers and third parties to secure optimal settlements
• Documentation: Maintain accurate records and ensure compliance
• Customer Service: Deliver responsive, empathetic support
• Loss Prevention: Recommend strategies to reduce future risk
• Continuous Improvement: Stay ahead of industry trends and regulations
Key Performance Indicators:
• Timely claims closure
• High client satisfaction
• Accurate and fair settlements
• Effective cost management
• Full compliance with industry standards
Key Relationships:
• Clients, insurers, loss adjusters, solicitors, repair contractors
• Internal teams including Account Executives
Qualifications and Skills:
• Experience in claims handling (broker or similar environment)
• Strong interpersonal and communication skills - chatty and confident is a plus!
• Detail-oriented with excellent documentation skills
• Ability to thrive in a fast-paced, collaborative setting
• Familiarity with Acturis and Microsoft Office
• A client-first mindset and problem-solving attitude
Benefits:
• Medicash health plan
• ï¸ Income Protection & Life Insurance
• ï¸ Employee discount portal
• Cycle to work scheme
• Hybrid working
• Pension (5% employee / 3% employer)
This is a fantastic opportunity to join a sociable, high-performing team where your personality and expertise will shine. If you're ready to take the next step, we'd love to hear from you.