Housing Solutions Officer
| Posting date: | 08 October 2025 |
|---|---|
| Salary: | £34,434 to £36,363 per year |
| Hours: | Full time |
| Closing date: | 21 October 2025 |
| Location: | Salisbury, Wiltshire |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Temporary |
| Job reference: | 5650 |
Summary
Housing - Empowering Housing Solutions for All in Wiltshire
Our Housing Solutions team ensures that customers can get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, based at the council's offices at Bourne Hill, Salisbury, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You will carry a caseload of homeless customers whose homelessness we are seeking to prevent or relieve. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.
We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to take a trauma-informed approach. If you have similar experience in another kind of customer service, and are accustomed to helping people in difficulties and making decisions within a statutory legal framework, we want to hear from you.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Our Housing Solutions team ensures that customers can get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, based at the council's offices at Bourne Hill, Salisbury, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You will carry a caseload of homeless customers whose homelessness we are seeking to prevent or relieve. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.
We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to take a trauma-informed approach. If you have similar experience in another kind of customer service, and are accustomed to helping people in difficulties and making decisions within a statutory legal framework, we want to hear from you.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.