Hospitality Customer Service Supervisor (CSS)
| Posting date: | 08 October 2025 |
|---|---|
| Salary: | £26,257 to £28,421 per year |
| Additional salary information: | From £26,257 up to £28,421 on Grade C, depending on qualifications and experience |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | University of Exeter |
| Job type: | Permanent |
| Job reference: | W77660 |
Summary
Commercial Operations (FICS)
Hospitality, Conferencing and Events
Salary up to £28,421 depending on skills and experience
Generous 39 days holiday allowance (Including bank holidays)
Access to state of the art sports facilities
Accredited learning and development opportunities
This full time, permanent post will be focused on supervising our Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.
Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.
You will have a flexible approach to working patterns, as well as having excellent communication skills.
Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.
You will make a significant contribution to the achievement of the following aims:
ensuring students receive the highest quality student experience
developing standards which ensure the service is at the forefront of the industry
delivering a financial contribution to ensure continuous investment across the University’s estate
Providing exceptional customer service to all our event clients
Development of existing VIP services
We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.
Please ensure you read the Job Description and Person Specification for full details of this role.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
onsite gyms and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge@exeter.ac.uk
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Hospitality, Conferencing and Events
Salary up to £28,421 depending on skills and experience
Generous 39 days holiday allowance (Including bank holidays)
Access to state of the art sports facilities
Accredited learning and development opportunities
This full time, permanent post will be focused on supervising our Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.
Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.
You will have a flexible approach to working patterns, as well as having excellent communication skills.
Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.
You will make a significant contribution to the achievement of the following aims:
ensuring students receive the highest quality student experience
developing standards which ensure the service is at the forefront of the industry
delivering a financial contribution to ensure continuous investment across the University’s estate
Providing exceptional customer service to all our event clients
Development of existing VIP services
We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.
You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.
Please ensure you read the Job Description and Person Specification for full details of this role.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
onsite gyms and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge@exeter.ac.uk
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.