Student Casework Administrator
| Posting date: | 08 October 2025 |
|---|---|
| Salary: | £27,319 to £29,588 per year |
| Hours: | Full time |
| Closing date: | 21 October 2025 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | York St John University |
| Job type: | Permanent |
| Job reference: | 157-25 |
Summary
Full time permanent
Location: York
Salary: £27,319 to £29,588 per annum
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral services, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Directorate of Governance and Compliance is a vibrant and diverse team of professionals providing a range of key functions and support for the University in the areas of Governance, Equality and Diversity, Health and Safety, Information Governance, Student Casework and Legal.
The Role
We are seeking to appoint a new Student Casework Administrator. The role holder’s main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.
The role involves the end-to-end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.
Part of the role will also involve designing and delivering of training for those involved in Casework procedures including the University’s Appeals and Conduct Committee.
Required Skills and Experience
You will have:
Demonstrable experience applying regulations and policies in a professional setting
A strong customer service ethos with a commitment to delivering high-quality support
Confidence in working independently and using your initiative to solve problems and suggest improvements
Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism
Excellent written communication skills, with experience producing formal letters and reports
Advanced IT skills, with familiarity in using records management or case management systems
Experience supporting committees or formal hearings, including preparation of agendas, accurate minute-taking, and follow-up actions
Experience of designing and delivering training
Additional Information
For informal enquiries please contact Helen McNally, Student Casework Manager at h.mcnally@yorksj.ac.uk
It is anticipated that the selection process will include an interview and a test/task. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Tuesday 21 October 2025 at midnight
Provisional Interview Date - Tuesday 11 November 2025
Location: York
Salary: £27,319 to £29,588 per annum
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral services, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Directorate of Governance and Compliance is a vibrant and diverse team of professionals providing a range of key functions and support for the University in the areas of Governance, Equality and Diversity, Health and Safety, Information Governance, Student Casework and Legal.
The Role
We are seeking to appoint a new Student Casework Administrator. The role holder’s main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.
The role involves the end-to-end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.
Part of the role will also involve designing and delivering of training for those involved in Casework procedures including the University’s Appeals and Conduct Committee.
Required Skills and Experience
You will have:
Demonstrable experience applying regulations and policies in a professional setting
A strong customer service ethos with a commitment to delivering high-quality support
Confidence in working independently and using your initiative to solve problems and suggest improvements
Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism
Excellent written communication skills, with experience producing formal letters and reports
Advanced IT skills, with familiarity in using records management or case management systems
Experience supporting committees or formal hearings, including preparation of agendas, accurate minute-taking, and follow-up actions
Experience of designing and delivering training
Additional Information
For informal enquiries please contact Helen McNally, Student Casework Manager at h.mcnally@yorksj.ac.uk
It is anticipated that the selection process will include an interview and a test/task. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Tuesday 21 October 2025 at midnight
Provisional Interview Date - Tuesday 11 November 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.