Digital Banking Innovation Manager
| Posting date: | 08 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 November 2025 |
| Location: | Manchester, M3 3AP |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00263678-OTHLOC-GBR-5FMAN096 |
Summary
Join us as a Digital Banking Innovation Manager
- We’re looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions
- You’ll be identifying groundbreaking digital experience strategies to really engage our customers
- It's a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners
What you'll do
In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We’ll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn.
You’ll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business.
Your responsibilities will also include:
- Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies
- Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies
- Collaborating with the wider bank teams to build relationships and to identify opportunities for growth
- Using data and trends to unlock value and to build capabilities across the digital and project teams
The skills you'll need
We’re looking for a Lead Service Designer – a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.
You’ll already have a history of working with Agile, lean and iterative processes coupled with demonstrable business acumen. You'll also need to demonstrate previous stakeholder and team management experience, and a working knowledge of banking products and services.
You’ll also be expected to have:
- Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio
- The ability to design, lead, and run workshops, both online and in person
- Knowledge and understanding of how to work with data and appreciation of how to weave in user research
- Strong interpersonal and leadership skills to motivate and inspire others
- The ability to maximise resources, prioritise activities, and balance demands