Resident Liaison Officer
| Posting date: | 07 October 2025 |
|---|---|
| Salary: | £36,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | South London, London, SE1 8NW |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | 07102025_1759848633 |
Summary
Job Title: Resident Liaison Officer
Salary: £36,000 t0 £38,000
Contract: Full-time, Permanent
Location: Waterloo, London
Sector: Social Housing
Are you passionate about making a real difference in communities? Our client is seeking a Resident Liaison Officer to join their team and play a vital role in shaping neighbourhoods across South London.
This is a hybrid role based in Waterloo, supporting the delivery of planned improvement works while ensuring that residents are informed, supported, and engaged every step of the way.
Key Responsibilities-
Lead resident engagement for planned maintenance and improvement works across housing estates
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Organise community events, resident consultations, and feedback surveys to gather input and improve services
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Act as the first point of contact for residents, providing support through decant and rehousing processes
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Promote social value and foster relationships with local authorities, contractors, and other key stakeholders
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Collaborate with internal teams to meet shared goals and drive neighbourhood improvements
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Previous experience in customer service or resident engagement roles
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Excellent communication skills and the ability to build strong partnerships
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A good understanding of social housing operations, particularly around decanting and rehousing
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Organised and adaptable, with the ability to manage competing priorities
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A full, clean driving licence and access to a vehicle
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29 days annual leave
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4%-6% pension contribution
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Hybrid working
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And much more
If you're committed to empowering residents and improving communities, we'd love to hear from you. Apply today to become part of a team making real change happen.