Call Centre Advisor
| Posting date: | 07 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 November 2025 |
| Location: | Norwich |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Permanent |
| Job reference: | PS4144MS |
Summary
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis.
Role Summary:
• Join a busy parts call centre team, providing exceptional customer service by efficiently handling parts enquiries, promoting related products, and supporting internal sales promotions.
Key Responsibilities:
• Answer incoming calls promptly (within 6 rings).
• Identify customer needs using parts catalogues and stock systems.
• Upsell relevant parts and accessories.
• Handle all transactions courteously and professionally.
• Maintain accurate system data and follow pricing/discount policies.
• Assist with returns, stock control, and promotional campaigns.
• Ensure customer satisfaction and retention through excellent service.
Objectives:
• Maximise profitability through effective upselling.
• Follow procedures for parts ordering, returns, and authorisations.
• Maintain accurate stock and supplier records.
• Control costs by adhering to internal ordering and stock usage policies.
Person Specification:
• Professional appearance (uniform provided).
• Strong communication and telephone skills.
• Basic understanding of vehicle parts and terminology.
• IT literate – training provided.
• Customer-focused with ability to handle complaints.
• Sales experience desirable (training offered).
• Accurate record keeping and payment handling.
If this is a role you are interested in, please apply online ensuring your CV is up to date.