Patient Advisor - Team Leader
| Posting date: | 07 October 2025 |
|---|---|
| Salary: | £14.50 per hour |
| Additional salary information: | £14.50 an hour |
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | Plymouth, PL3 6HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0998-25-0016 |
Summary
Primary responsibilities Identify and provide additional training where necessary. Be responsible for processing all annual leave requests in a timely manner for the team and keep accurate records. Complete audits and reports to monitor performance of the patient advisor team and highlight problems. Deal with complex patient queries both face to face and over the telephone. Deal with patient complaints, escalating only where necessary. Deal with IT issues as they arise, seeking assistance with more complex issues as appropriate. Help to oversee the timely processing of medical records of deducted patients. Ensure all staff are working within the requirements of information sharing and data governance regulations. Liaise with the management team to ensure appropriate policies and procedures are in place and updated as appropriate. Arrange probationary reviews and monthly 1-1's with patient advisors to ensure adequate training and support is provided. Assess own performance and take responsibility for own actions, either directly or under supervision. Work alongside the deputy patient services manager and other team leaders to develop and improve the patient advisor team performance. Comply with the requirements of the Care Quality Commission and other regulatory bodies. Work with the wider management team to take responsibility for maintaining a tidy and clean working environment at all 6 sites. To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role. To be accountable for Health and Safety on site, by delegating effectively and monitoring the activities of those responsible for Fire, COSHH, Incident Control, Security etc. To adhere to the practice policy on equality and diversity and ensure that all colleagues, patients and members of the public are treated with dignity and respect. To always observe confidentiality of patient and practice information and adhere to the practice policies in relation to data and information. To provide pastoral care to staff and colleagues as and when required.