Customer Experience Team Member - Seasonal
| Posting date: | 07 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.50 or £12.21 hourly depending on contract choice |
| Hours: | Full time |
| Closing date: | 19 October 2025 |
| Location: | TW9 1QJ |
| Remote working: | On-site only |
| Company: | ATG Entertainment |
| Job type: | Temporary |
| Job reference: | 291190JCP |
Summary
Customer Experience Team Member - Seasonal Fixed Term
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome hundreds of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working at Richmond Theatre on a variety of shows, including our December Pantomime.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We are currently looking for Seasonal Fixed Term Customer Experience Team Members - availability between 6th December 2025 and 4th January 2026 is essential, and availability from 4th November 2025 is ideal. Candidates that are able to work 2 of the 4 following dates: 24th December, 26th December, 27th December and 31st December, as well as candidates that are able to attend an Induction Day on Tuesday 4th November will be strongly preferred.
This is a Fixed Term Contract until 4th January 2026, but there may be the opportunity for it to become permanent at the end of this period.
This role is based at the beautiful Richmond Theatre, designed by Frank Matcham, opened in 1899 and now, at 126 years old, continues to attract first-class companies and famous names including Andrew Scott, Jodie Comer, Sir Ian McKellen and comedians such as Jimmy Carr, Nina Conti and Al Murray. We are primarily a playhouse but also host musicals, stand-up, ballet, opera and pantomime across the year. The venue has also been used in many TV and film productions including Downton Abbey, Bugsy Malone and Ted Lasso, just to name a few.
Interested? Please click on the link to view our full job description.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome hundreds of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working at Richmond Theatre on a variety of shows, including our December Pantomime.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We are currently looking for Seasonal Fixed Term Customer Experience Team Members - availability between 6th December 2025 and 4th January 2026 is essential, and availability from 4th November 2025 is ideal. Candidates that are able to work 2 of the 4 following dates: 24th December, 26th December, 27th December and 31st December, as well as candidates that are able to attend an Induction Day on Tuesday 4th November will be strongly preferred.
This is a Fixed Term Contract until 4th January 2026, but there may be the opportunity for it to become permanent at the end of this period.
This role is based at the beautiful Richmond Theatre, designed by Frank Matcham, opened in 1899 and now, at 126 years old, continues to attract first-class companies and famous names including Andrew Scott, Jodie Comer, Sir Ian McKellen and comedians such as Jimmy Carr, Nina Conti and Al Murray. We are primarily a playhouse but also host musicals, stand-up, ballet, opera and pantomime across the year. The venue has also been used in many TV and film productions including Downton Abbey, Bugsy Malone and Ted Lasso, just to name a few.
Interested? Please click on the link to view our full job description.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com