Customer Services Admin Advisor 5278267
| Posting date: | 07 October 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Macclesfield, Cheshire, SK10 1EA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | E Cheshire 5278267 |
Summary
What's involved with this role:
Job Title: Customer Services Admin Advisor
Ref: E Cheshire 5278267
Pay rate: £13.26 per hour PAYE
Role length: Anticipated 5 months
The role:
We are looking for an experienced and customer focussed Customer Services Advisor to resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
In order to carry out this role, you will have experience of working in a local authority call centre or customer centre environment and have strong experience of dealing with customers face to face and over the phone. You will have excellent customer service skills with the ability to deal with challenging situations.
Key responsibilities:
Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities
Manage customer complaints, compliments and suggestions in accordance with procedures
Contribute ideas that create efficiencies or improvements in customer facing and other processes
Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
What the client is looking for:
GCSEs grades A-C, or equivalent, in Maths and English and excellent literacy and numeracy skills
Experience of working in a local authority call centre or customer centre environment
Experience of handling abusive or emotive customers
Experience of dealing with customer complaints and challenging customers
Experience of dealing with customer enquiries to their conclusion
Excellent communication and customer service skills
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: E Cheshire 5278267
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.