Part-Time Holiday Home Advisor (Caravan Sales)

Posting date:	06 October 2025
Salary:	Not specified
Additional salary information:	Competitive
Hours:	Full time
Closing date:	05 November 2025
Location:	Herts, HP2 4YL
Company:	inploi
Job type:	Permanent
Job reference:	75747702

Summary

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Holiday Home Advisor (Caravan Sales), 20 hours per week
Hemel Hempstead (Hybrid – 3 days a week in office)
Annual salary + uncapped commission and benefits
Split Shifts - 9am-1pm (3 days a week) and 1pm-5pm (2 days a week), plus one Saturday morning a month

Are you friendly, motivated, and ready to make a real impact? At Haven, we’re looking for passionate and driven people who connect with others and create brilliant experiences. In this exciting role, you’ll turn warm enquiries into meaningful conversations, guiding prospective caravan owners with warmth and confidence. Whether it’s over the phone, webchat, or online, you’ll be the trusted voice that helps shape their first impression of Haven. By delivering genuine, high-quality appointments to our parks, you’ll play a key role in welcoming new Owners into our community — all while ensuring every interaction is personal, positive, and seamless. 

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Engaging with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
- Collaborating effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
- Delivering excellent customer service across all channels, ensuring messages and call-back requests are responded to promptly, and passing leads to the right teams when needed.
- Being a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping your product knowledge up to date to support every conversation.
- Contributing to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.

What we’d like you to bring:
- Excellent, warm telephone manner with the ability to quickly build rapport
- Experience of working in a customer-facing role
- The drive to achieve the targets set for you whilst delivering a first-class customer experience
- Computer literacy with the ability to use a number of tools and systems
- Flexibility, you will work one Saturday a month

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven   Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.