Call Handler
| Posting date: | 06 October 2025 |
|---|---|
| Salary: | £12.70 per hour |
| Hours: | Part time |
| Closing date: | 20 October 2025 |
| Location: | Cwmbran, Torfaen, NP44 7HF |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH424591_1759764194 |
Summary
Job Title: Call Handler
Location: Cwmbran (due to its location you will require your own transport)
Pay Rate: £12.70 per hour
Hours: Monday and Tuesday, 8:30am - 5:00pm (with occasional ad hoc shifts to cover absences)
Contract Type: Temporary, until January 2026
About the Role:
Manpower is recruiting for a Call Handler to join a busy team within a public sector organisation. The role involves answering inbound calls, speaking with service users and professionals and guiding callers through a series of questions to determine eligibility for transport services. You'll then arrange bookings where appropriate, ensuring all information is recorded accurately and efficiently.
Key Responsibilities:
- Answering inbound calls in a professional and helpful manner
- Asking structured questions to assess eligibility for transport services
- Accurately recording information on internal systems
- Liaising with colleagues to ensure a smooth and efficient service
- Maintaining confidentiality and following organisational policies at all times
About You:
- Previous experience in a call handling role is essential
- Excellent communication and listening skills
- Confident using computer systems and inputting data accurately
- Able to remain calm and professional when dealing with a high volume of calls
Apply now with an up to date CV.