Spa Duty Manager
| Posting date: | 06 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 November 2025 |
| Location: | Edinburgh, Edinburgh, EH3 9SR |
| Company: | Sheraton Grand Hotel and Spa |
| Job type: | Permanent |
| Job reference: | 25161680_1759761796 |
Summary
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
The award winning One Spa has an exciting opportunity for a Duty Manager.
One Spa is part of the Sheraton Grand Hotel & Spa in Edinburgh and we are looking for a Duty Manager to join our award winning luxury Spa. Based over several floors our Spa comprises of 19 metre swimming pool, poolside sauna, Rooftop Indoor and Outdoor Hydropool, an extensive thermal suite, numerous treatment rooms, a fully equipped gym and studios and a variety of 5 star products and services.
This role involves working 40 hours per week on 5 days out of 7. There will be weekend work and it involves Early and Late shift cover with the earliest start time of 06:00 and the latest finish time of 22.30. This is a floor-based operational role requiring regular movement, lifting and or carrying throughout the spa. The associate must be comfortable working in an active environment, assisting across various areas as needed. Evening, weekend, and public holiday work will be required.
Position Summary:
To ensure the smooth and efficient daily operation of the spa, providing exceptional service to guests, members, and treatment guests. Acting as the main point of contact for all guest feedback and operational issues, the Spa Duty Manager supports the team on the floor to deliver a safe, welcoming, and seamless spa experience.
Responsibilities include:
The role ensures the smooth daily operation of the spa by overseeing staff, maintaining high standards of safety, cleanliness, and presentation, and coordinating between teams to deliver seamless guest experiences. It involves welcoming guests warmly, managing feedback and complaints professionally, and using company systems to track and improve service quality. The position also includes monitoring stock and budgets, conducting audits, supporting team collaboration, and upholding brand service standards. A strong focus on health, safety, and compliance is required, along with active participation in company initiatives such as first aid, pool response, sustainability, and membership programs.
Attributes Required:
Strong operational awareness and attention to detail.
Confident in handling guest feedback and resolving issues effectively.
Professional, approachable, and calm under pressure.
Excellent communication and interpersonal skills.
Flexible and proactive, with a hands-on approach to supporting daily operations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.