Housing Concierge
| Posting date: | 06 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 December 2025 |
| Location: | Sunderland (1 Toward Road), SR1 2QF |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251510 |
Summary
Housing Concierge
Salary £24,638 per year and great benefits including Health Cash Plan
Permanent - Full Time (37.5 hpw) and part time roles (28.25 hpw) available
Sunderland
We can’t offer a CoS for this role
Home, a place where you belong
Join Home Group at Toward Road as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career.
You’ll play a vital part in supporting our vulnerable customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you’re someone who prefers staying awake while the rest of the world sleeps, this is the job for you.
What you’ll do
First line of support when the wider team or networks aren’t available
Ensure building safety through patrols, fire door, locks and security checks
Think on your feet to handle incidents, from suspicious activity to emergencies
Pitch in with cleaning and tidying when needed
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work!
You have
Calm under pressure with strong communication skills
Passionate about supporting vulnerable people (public service experience a bonus)
Sociable, observant, and quick to spot changes in behaviour
Confident stepping in before issues escalate, handling situations sensitively
A team player who’s also comfortable working alone, backed by our out of hours team
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work
The practical bits
4 on / 4 off rolling rota, 20:45 to 08:00
Regular day time training and team meetings
Confident using technology for CCTV, records and customer support
You’ll need an Enhanced DBS check done and we pay for that
A vehicle insured for business use (mileage reimbursed!)
What’s in it for you?
34 days leave, (including bank holidays and a “me day”)
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Click APPLY NOW to see our Housing Concierge job description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
Proud member of the Disability Confident employer scheme