Operations Workstream Lead
| Posting date: | 06 October 2025 |
|---|---|
| Salary: | £70,000 to £72,000 per year |
| Hours: | Full time |
| Closing date: | 05 November 2025 |
| Location: | W2 6BD |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10114032-42284 |
Summary
Capita is seeking an experienced Operations Workstream Lead to drive the design and implementation of services for one of our key strategic clients. This is a unique opportunity to lead a transformative programme that will insource and enhance back-office departments, supported by a comprehensive technical solution including ERP, contact centre, correspondence services, data warehouse, and AI capabilities.
Reporting to the Capita Service Readiness Leader, you will own the plan to design and implement Capita's service across HR, Finance, and Payroll functions. You'll coordinate efforts across Capita teams, the client, and third-parties to ensure a cohesive service design and facilitate issue resolution. You'll also lead the End-user Forum and support alignment of service designs with Capita's technical capabilities.
Ready to lead a high-impact programme and shape the future of service delivery? Apply now!
What you'll be doing
• Create and manage the service design and implementation plan across functional teams.
• Lead the End-user Forum and coordinate meetings and feedback sessions.
• Run daily stand-ups and meetings for service design teams to track progress and resolve issues.
• Facilitate access to technical expertise for service design alignment.
• Support quality assurance of service design through stage-gate reviews. Provide planning support to the client and act as main contact for queries and meeting requests.
• Report progress and escalate risks to the broader programme team.
What we're looking for
Essential Skills & Experience
• Experience in leading service design and implementation in shared service environments.
• Strong programme management and planning skills with ability to motivate and coordinate teams.
• Organised and proactive in tracking progress and resolving issues.
• Excellent client and third-party negotiation and consensus-building skills.
• Support alignment of service design with Capita's technical capabilities.
• Experience in Design Authority fora and presenting complex designs.
• Experience with ERP solutions and global delivery partners.
• Risk management and clear communication during change.
• Empathetic leadership and operational excellence focus.
• Detail-oriented with ability to manage minutiae and overall goals.
• Willingness to travel across UK Capita locations.
Desirable Skills & Experience
• Experience with Oracle Fusion ERP implementations.
• Led service design teams in phased service transfers.
• MSP and/or PRINCE2 certified.
• Awareness of political and regulatory complexity.
• Understanding of digital accessibility, inclusion, and ethics in public services.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What's in it for you?
• Salaryof up to £72,000 plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation ✅ Achieve together Everyone is valued
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds
Proud member of the Disability Confident employer scheme