Council Tax Collection Officer 5278453
| Posting date: | 04 October 2025 |
|---|---|
| Salary: | £14.13 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Exeter, Devon, EX1 1JN |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Exeter 5278453 |
Summary
What's involved with this role:
Job Title: Council Tax Collection Officer
Ref: Exeter 5278453
Pay rate: £14.13 per hour PAYE
Role length: Anticipated 2 - 3 months
Working arrangements: Hybrid working – a minimum of 2 days in the office and as the role requires
Additional requirement: Please put your desired hourly PAYE pay rate on the top of your CV
The role:
The role involves collecting Council Tax, managing arrears through recovery actions, and supporting customers with sustainable debt solutions, while ensuring compliance with regulations. It also includes protecting council income, supporting customers to find sustainable ways to meet their debt sand contributing to service improvement and collection rates.
You will be an experienced income recovery specialist with strong legal knowledge of Council Tax processes, skilled in negotiation, customer engagement, and financial solutions, supported by proficiency in key housing and revenue systems. You will have a proven ability to work under pressure while ensuring secure, sustainable debt recovery in compliance with regulations. Ideally you will have a IRRV Level 2 Diploma in Local Taxation, Benefits and Advice but proven equivalent experience is also acceptable.
Key responsibilities:
To monitor and control all customer accounts falling into arrears in relation to the recovery of Council Tax and where appropriate, initiate escalation of recovery action in accordance with principles and regulatory requirements
To fully understand each customer’s overall debt to the council and agree appropriate and sustainable payment arrangements to clear that debt
To provide advice and support to customers in financial hardship, negotiating payment plans, initiating income and expenditure analysis, and exploring sustainable solutions
Daily, proactively preventing debt, by making contact with customers in the early stages of arrears to discuss circumstances and payment arrangements
Making appropriate referrals for case working of multi debts to the Senior Collection Officer and dual debts to the Collection Officer
To provide a full customer advice and support service by telephone, written and electronic communications and face to face at the council’s offices and to update customer records as necessary
To gather information and make recommendations on cases to be considered for write off
To undertake all administrative tasks associated with the team including incoming post, daily adjustments to arrangements, checking cases when escalated action is recommended, updating customer records etc.
What the client is looking for:
IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or extensive proven equivalent experience
Strong, recent experience in high-pressure income recovery within a customer-focused environment
Proficient in Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip, and Workflow systems
Thorough knowledge of legal processes for Council Tax recovery
Skilled in financial solutions such as payment plans, discretionary funding, and write-offs, with a focus on sustainable income recovery
Understanding of financial regulations and rules
Well-versed in security protocols for handling payments and sensitive customer data
Effective communicator with the ability to engage confidently at all levels
Proactive and confident in contacting customers to discuss debt
Excellent negotiator who can clearly convey the seriousness of debt situations
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Exeter 5278453
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.