Assistant Service Manager for Quality & Safety & Medical Staffing
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £37,259 - £45,356 Per Annum Inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | London, NW1 2PG |
| Company: | University College London Hospital |
| Job type: | Contract |
| Job reference: | 7514102/309-UCLH-6885 |
Summary
A Vacancy at University College London Hospitals NHS Foundation Trust.
We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people’s (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division. Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A teamworking ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality care.
As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).
The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).
From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National ENT and Eastman Dental Hospitals
· University College Hospital Grafton Way Building
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.
To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?
This advert closes on Friday 17 Oct 2025
We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people’s (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division. Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A teamworking ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality care.
As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).
The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).
From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National ENT and Eastman Dental Hospitals
· University College Hospital Grafton Way Building
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.
To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?
This advert closes on Friday 17 Oct 2025
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