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Customer Support Advisor

Job details
Posting date: 03 October 2025
Salary: £12.50 per hour
Hours: Full time
Closing date: 02 November 2025
Location: Aylesford, Kent, me20 7xa
Remote working: On-site only
Company: New Appointments Group Ltd
Job type: Permanent
Job reference: 70572_1759493907

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Summary

Customer Support Advisor - Part-Time
Location: Maidstone
Pay: £12.50 per hour
Hours: 20-25 hours/week (Monday to Friday, 12:30-5:30pm or 1:00-5:00pm)

Join a well-established, privately owned automotive business in Maidstone as a Customer Support Advisor. This part-time role is ideal for someone with strong communication skills and a background in customer service or contact centres. Automotive experience is a plus.

The Role:

  • Handle inbound and outbound calls for service, maintenance, and repair bookings

  • Convert enquiries into confirmed appointments

  • Promote relevant services and products

  • Maintain customer records and follow up on service satisfaction

  • Work to individual and team targets

What We're Looking For:

  • Confident, professional telephone manner

  • CRM/database experience

  • Customer-focused with a sales mindset

  • Able to work to targets and stay organised

  • Contact centre or automotive experience preferred

Benefits:

  • Full product training

  • 20 days holiday (rising to 25 with long service)

  • Company pension scheme

  • Staff and family discount scheme

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

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