Compliance Liaison Administration Officer
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £33,267 per year |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | de74 2sa |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Futures Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
SUPPORTING FUTURES
We’re on the hunt for a Compliance Liaison Administration Officer to support our growing Assets Management team, are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.
You’ll definitely be looking for variety in your next role, no two days will be the same as you support the Assets Compliance team with a variety of tasks, along with the important focus on the investigations of damp and mould in compliance with Awaabs Law.
Your ICT and communication skills will be an asset to you in this role as you investigate complaints to mutual conclusion, provide support to customers during the delivery of compliance works and those great organisation skills of yours will be put to use as you manage both your own and the teams’ diaries!
You’ll also need that driving licence of yours and access to a car as you’ll have a great mix of desk based and out and about!
A few key points from our role profile:
Update and maintain accurate operational data provided by surveyors and partners on delivery progress and activities within our customers’ homes.
Compile status reports, findings and outcomes for customers (and future record) with the information provided by surveyors on completion of site visits.
Manage the assets compliance team CRM (Customer relationship management) systems focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
Provide support for customers whilst compliance testing and remediation works are undertaken focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
Customer liaison duties to support the delivery of the compliance works programme (Site, office and home based).
So what’s in it for me?
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.
We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Who we are
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
We’re on the hunt for a Compliance Liaison Administration Officer to support our growing Assets Management team, are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.
You’ll definitely be looking for variety in your next role, no two days will be the same as you support the Assets Compliance team with a variety of tasks, along with the important focus on the investigations of damp and mould in compliance with Awaabs Law.
Your ICT and communication skills will be an asset to you in this role as you investigate complaints to mutual conclusion, provide support to customers during the delivery of compliance works and those great organisation skills of yours will be put to use as you manage both your own and the teams’ diaries!
You’ll also need that driving licence of yours and access to a car as you’ll have a great mix of desk based and out and about!
A few key points from our role profile:
Update and maintain accurate operational data provided by surveyors and partners on delivery progress and activities within our customers’ homes.
Compile status reports, findings and outcomes for customers (and future record) with the information provided by surveyors on completion of site visits.
Manage the assets compliance team CRM (Customer relationship management) systems focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
Provide support for customers whilst compliance testing and remediation works are undertaken focusing on but not limited to investigations of damp, mould and compliance with Awaab’s Law.
Customer liaison duties to support the delivery of the compliance works programme (Site, office and home based).
So what’s in it for me?
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.
We’re proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Who we are
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.