Facilities Assistant/Front of House
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Elite Personnel Ltd |
| Job type: | Permanent |
| Job reference: | AW17894 |
Summary
The Facilities Assistant / Front of House is the first point of contact for all visitors and a key support for the day-to-day operations of the office and building facilities. This role requires an exceptional level of customer service, strong organisational skills, and a proactive, problem-solving approach to ensure a safe, efficient, and welcoming professional environment.
Front of House (FOH) & Customer Service:
• Reception & Greeting: Provide a professional, warm, and welcoming reception for all visitors, clients, and staff, managing visitor sign-in/out procedures and issuing visitor passes.
• Communication: Manage the main switchboard and general enquiries email inbox, efficiently directing calls and messages to the appropriate personnel.
• Mail & Deliveries: Handle all incoming and outgoing mail, packages, and couriers, ensuring timely distribution and preparation for dispatch.
• Meeting Room Management: Oversee the room booking system, ensure all meeting and event spaces are set up correctly, clean, and equipped with necessary materials (e.g., stationery, water).
• Hospitality: Coordinate and assist with the ordering, preparation, and serving of catering and refreshments for meetings and events.
Facilities & Operations Support:
• Maintenance Coordination: Act as a point of contact for building maintenance issues (e.g., lighting, plumbing, heating/cooling). Log, track, and follow up on repair requests with internal maintenance or external contractors.
• Supply Management: Monitor, order, and manage inventory for office supplies, stationery, kitchen/pantry stock, and facilities consumables.
• Health & Safety (H&S): Assist the Facilities Manager with routine H&S checks (e.g., fire alarm testing, emergency lighting checks, clear egress routes) and ensure compliance with office safety procedures.
• Porterage: Assist with minor office moves, furniture setup, and delivery/storage of goods.
• Security: Ensure building security procedures are followed, including managing access control systems and reporting suspicious activity.
Qualifications & Skills
Essential:
• Previous experience in a customer-facing role, such as corporate reception, hospitality, or facilities administration
• Excellent verbal and written communication skills with a professional and friendly telephone manner.
• Strong organisational skills with high attention to detail and the ability to multitask and prioritise effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Demonstrated ability to be a flexible and resourceful problem-solver.
Working Conditions
• The role may involve physical activity such as lifting and moving supplies and equipment (within safe manual handling limits).
Benefits
• Generous Holiday Entitlement.
• Pension.
• Modern Offices.
• Healthcare.
Please note we will require a copy of your UK rights to work to before an application can be progressed.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.