Digital Scanning Team Leader
| Posting date: | 03 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | CV23 9LP |
| Remote working: | On-site only |
| Company: | Iron Mountain |
| Job type: | Permanent |
| Job reference: | J0093348 |
Summary
About us
Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.
We are currently seeking an experience, people-centric Operations Team Leader to join our Digital Solutions team in Rugby, Warwickshire.
The Role
As the DS Team Leader, you'll be the driving force behind our Scanning Centre's success, focusing on both operational excellence and people development. You'll work closely with the DS Supervisor to not only plan, monitor, and optimise our core services—Scanning, Indexing, Records Management, and Storage—but critically, you'll be responsible for mentoring and leading a high-performing team. This is an impactful leadership role where your ability to inspire and manage people directly translates into seamless daily operations and superior client service.
Key Accountabilities
Lead, coach, and develop the DS team through regular one-to-one meetings, performance reviews, and targeted training programmes to foster continuous skill development and career growth.
Manage team performance by assigning daily tasks, and regularly appraising individual and team results against operational and quality KPIs.
Ensure service quality and client satisfaction by actively monitoring quality of services, receiving customer feedback, and promoting a culture of continuous improvement in service delivery.
Champion safety and compliance by implementing company safety and security policies, conducting departmental risk assessments, and ensuring strict adherence to all health, safety, and operational legislation.
Drive customer and stakeholder excellence by acting as a point of contact, managing expectations, receiving feedback, and ensuring all services align with client agreements.
Oversee digitisation, receiving, warehousing, distribution and operations.
Initiate, coordinate and enforce optimal operational policies and procedures.
Adhere to all digitisation, warehousing, handling and shipping legislation requirements.
Produce reports and statistics regularly.
Receive feedback and monitor the quality of services provided.
Add value to IM Customers with Continuous Improvement
Valued skills and experience:
Experience with a digital transformation, document logistics or relatable industry would be advantageous
Strong People Management Skills
Operational Leadership Experience
Excellent Communication Skills
Problem-Solving and Decision-Making
What's in it for you?
Consistent Schedule: Monday to Friday, with operational hours being between 6am to 7pm
Competitive Salary Rewarding your expertise and dedication.
Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.
We are currently seeking an experience, people-centric Operations Team Leader to join our Digital Solutions team in Rugby, Warwickshire.
The Role
As the DS Team Leader, you'll be the driving force behind our Scanning Centre's success, focusing on both operational excellence and people development. You'll work closely with the DS Supervisor to not only plan, monitor, and optimise our core services—Scanning, Indexing, Records Management, and Storage—but critically, you'll be responsible for mentoring and leading a high-performing team. This is an impactful leadership role where your ability to inspire and manage people directly translates into seamless daily operations and superior client service.
Key Accountabilities
Lead, coach, and develop the DS team through regular one-to-one meetings, performance reviews, and targeted training programmes to foster continuous skill development and career growth.
Manage team performance by assigning daily tasks, and regularly appraising individual and team results against operational and quality KPIs.
Ensure service quality and client satisfaction by actively monitoring quality of services, receiving customer feedback, and promoting a culture of continuous improvement in service delivery.
Champion safety and compliance by implementing company safety and security policies, conducting departmental risk assessments, and ensuring strict adherence to all health, safety, and operational legislation.
Drive customer and stakeholder excellence by acting as a point of contact, managing expectations, receiving feedback, and ensuring all services align with client agreements.
Oversee digitisation, receiving, warehousing, distribution and operations.
Initiate, coordinate and enforce optimal operational policies and procedures.
Adhere to all digitisation, warehousing, handling and shipping legislation requirements.
Produce reports and statistics regularly.
Receive feedback and monitor the quality of services provided.
Add value to IM Customers with Continuous Improvement
Valued skills and experience:
Experience with a digital transformation, document logistics or relatable industry would be advantageous
Strong People Management Skills
Operational Leadership Experience
Excellent Communication Skills
Problem-Solving and Decision-Making
What's in it for you?
Consistent Schedule: Monday to Friday, with operational hours being between 6am to 7pm
Competitive Salary Rewarding your expertise and dedication.
Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.