ICT Technical Analyst
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £31,382 to £34,043 per year, pro rata |
| Hours: | Full time |
| Closing date: | 19 October 2025 |
| Location: | Maidstone, Kent |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Maidstone Borough Council |
| Job type: | Contract |
| Job reference: |
Summary
About the Role:
An opportunity has arisen for an ICT Technical Analyst to join our busy ICT Shared Service team which covers Maidstone, Swale and Tunbridge Wells Borough Councils.
In this role you will be working to an ITIL framework to respond to logged calls and provide frontline support to users across the three authorities of the shared service. You will work to diagnose and resolve ICT faults and problems, communicating effectively with the customer and recording in a time manner.
This position is full time working 37 hours per week on a fixed term contract for 12 months commencing in December 2025, to cover a period of maternity leave. You may be required to travel to Maidstone, Tunbridge Wells and/or Sittingbourne to attend the offices of the shared service as required. There is also the scope for some hybrid working under the Council’s hybrid working arrangements, dependant on the needs of the service.
About You:
The successful applicant will be enthusiastic, highly motivated and have excellent communication skills. You will have experience of working on an IT Service Desk providing 1st and 2nd line support to users in a Windows environment and have a good working knowledge of Microsoft products.
If you are methodical and organised with good ICT knowledge and a passion for delivering excellent customer service – we’d like to hear from you!
The Council considers this to be a customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.
Selection Process:
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, followed by an interview.
About Us:
Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy.
We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.
We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.
Our Offer:
A range of benefits including:
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS)
• Life Assurance – three times your annual salary (for members of the LGPS)
• Generous holiday entitlement with the option to buy additional leave
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• A wide range of flexible working opportunities
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role
Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.
If you would like to discuss this position, please contact Barrie Rhodes, ICT Technical Manager on 01622 602912.
Job Description and Person Specification: https://docs.maidstone.gov.uk/jobs/ICT-Technical-Analyst-G8-MBC-JDPS-Oct25.pdf
Interview Date: In-person at Maidstone House office on Wednesday 29th October 2025
An opportunity has arisen for an ICT Technical Analyst to join our busy ICT Shared Service team which covers Maidstone, Swale and Tunbridge Wells Borough Councils.
In this role you will be working to an ITIL framework to respond to logged calls and provide frontline support to users across the three authorities of the shared service. You will work to diagnose and resolve ICT faults and problems, communicating effectively with the customer and recording in a time manner.
This position is full time working 37 hours per week on a fixed term contract for 12 months commencing in December 2025, to cover a period of maternity leave. You may be required to travel to Maidstone, Tunbridge Wells and/or Sittingbourne to attend the offices of the shared service as required. There is also the scope for some hybrid working under the Council’s hybrid working arrangements, dependant on the needs of the service.
About You:
The successful applicant will be enthusiastic, highly motivated and have excellent communication skills. You will have experience of working on an IT Service Desk providing 1st and 2nd line support to users in a Windows environment and have a good working knowledge of Microsoft products.
If you are methodical and organised with good ICT knowledge and a passion for delivering excellent customer service – we’d like to hear from you!
The Council considers this to be a customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.
Selection Process:
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, followed by an interview.
About Us:
Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy.
We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.
We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.
Our Offer:
A range of benefits including:
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS)
• Life Assurance – three times your annual salary (for members of the LGPS)
• Generous holiday entitlement with the option to buy additional leave
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• A wide range of flexible working opportunities
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role
Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.
If you would like to discuss this position, please contact Barrie Rhodes, ICT Technical Manager on 01622 602912.
Job Description and Person Specification: https://docs.maidstone.gov.uk/jobs/ICT-Technical-Analyst-G8-MBC-JDPS-Oct25.pdf
Interview Date: In-person at Maidstone House office on Wednesday 29th October 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.