On-Site IT Support
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | Focus Group |
| Job type: | Permanent |
| Job reference: | On-Site IT Support -Exeter |
Summary
ob Title Onsite IT Support Engineer
Salary up to £26,000
Location Exeter (Onsite with a key client)
Are you an IT professional who loves solving problems and making a real impact for clients?
We’re looking for an Onsite IT Support Engineer to be the trusted technical expert for one of Focus Group’s key accounts.
If you’re ready to combine hands-on technical support with outstanding customer service, this could be the role for you..
About the Role
As an IT Onsite Technical Support Engineer, you’ll be the go-to expert for one of Focus Group’s key client accounts. You’ll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine.
What You’ll Be Doing
Managing and resolving support tickets with efficiency and professionalism
Providing desk-side, telephone, and remote support to end users
Diagnosing and resolving technical issues across hardware, software, and networks
Supporting project deployments and daily IT operations
Ensuring client satisfaction through proactive communication and service excellence
What You Bring
Essential:
Previous experience within an IT Support role
Experience with Windows Desktop (7,8,10,11)
Experience with troubleshooting Outlook
Working knowledge of Active Directory, Exchange, Office 365, Group Policy, Exclaimer, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
Experience with troubleshooting printers
Troubleshooting general PC issues
Excellent ability to diagnose faults over the phone or face to face with the end user
Principle knowledge of CCTV systems and troubleshooting
Strong customer service skills
Organised and able to work autonomously or as part of a bigger team.
Full UK driving license to be able to travel as required.
Desirable:
Experience with Mac OS X, Linux & Android.
ESXI and Hyper-V
Veam.
Experience with HP Aruba switches, APs and Sonicwall firewalls
Experience with ClearPass.
Data, Broadband, Ethernet
SQL, VOIP, SANS
Strong Networking knowledge
Salary up to £26,000
Location Exeter (Onsite with a key client)
Are you an IT professional who loves solving problems and making a real impact for clients?
We’re looking for an Onsite IT Support Engineer to be the trusted technical expert for one of Focus Group’s key accounts.
If you’re ready to combine hands-on technical support with outstanding customer service, this could be the role for you..
About the Role
As an IT Onsite Technical Support Engineer, you’ll be the go-to expert for one of Focus Group’s key client accounts. You’ll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine.
What You’ll Be Doing
Managing and resolving support tickets with efficiency and professionalism
Providing desk-side, telephone, and remote support to end users
Diagnosing and resolving technical issues across hardware, software, and networks
Supporting project deployments and daily IT operations
Ensuring client satisfaction through proactive communication and service excellence
What You Bring
Essential:
Previous experience within an IT Support role
Experience with Windows Desktop (7,8,10,11)
Experience with troubleshooting Outlook
Working knowledge of Active Directory, Exchange, Office 365, Group Policy, Exclaimer, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
Experience with troubleshooting printers
Troubleshooting general PC issues
Excellent ability to diagnose faults over the phone or face to face with the end user
Principle knowledge of CCTV systems and troubleshooting
Strong customer service skills
Organised and able to work autonomously or as part of a bigger team.
Full UK driving license to be able to travel as required.
Desirable:
Experience with Mac OS X, Linux & Android.
ESXI and Hyper-V
Veam.
Experience with HP Aruba switches, APs and Sonicwall firewalls
Experience with ClearPass.
Data, Broadband, Ethernet
SQL, VOIP, SANS
Strong Networking knowledge