Service Manager - Digital Services - MOR11185
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £63,430.25 to £69,292.60 per year |
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | Elgin, IV30 1BX |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Moray Council |
| Job type: | Permanent |
| Job reference: | MOR11185 |
Summary
Job Description
Service Managers are high value, organisational leaders at the forefront of core service delivery, professional standards and improvement. Service Managers will be subject matter experts in their professional discipline and engage with the Extended Corporate Leadership Team (CLT) on performance, key service developments, opportunities for improvement and support a high-performance culture.
Service Managers will collaborate with each other and the extended leadership team to ensure the development of integrated, progressive service models that minimise waste and maximise impact, exploit the potential of partnership and provide best value for customers/service users.
Service Managers will be responsible for designing services, informed by customer insight, and deploying available resources to deliver outstanding customer service to communities across Moray consistent within the Councils strategic priorities and ambitions.
Service Managers will drive the continuous improvement of services and enhancing service performance through the design and deployment of new systems of work, processes, developing skills and new technologies.
Service Managers will be confident in their own ability and ambitious to find the best solution and put citizens / customers / service users first with every interaction, every task, every transaction, every time.
Service Managers will enable staff to deliver for customers / service users by building capacity, capability and confidence of the team to deliver outstanding services that are valued by those customers / service users.
Service Managers are people managers and will create an environment where staff are highly engaged and energised and so able to give their best; supporting staff to appreciate their personal contribution to the team and wider organisational performance enabling every individual respond to the changing demands of their role as customer needs and service models evolve.
Service Managers will encourage a work culture of continuous learning, information sharing, and professional development.
Requirements
- ICT Planning Policy and Strategy: provide high level advice for future investment in ICT system and processes to support business objectives
- Plan, manage and deliver ICT projects (current and pending major projects are related to transformation and digital development)
- ICT Information Systems plan: gateway and business improvement projects
- Technology architecture: ensure appropriate content (e.g. roadmaps, dependencies and interfaces) is developed and maintained within a framework to support the delivery of ICT to support the business
- Risk and Business Continuity
- Horizon scanning and preparing for the future: ICT needs and trends; responding to external environment e.g. digital development
- Management of the service and resources in accordance with Moray Management Methods
Responsibilities
Ability to work well as part of a team.
Flexible to meet the needs and demands of the service.
Ability to work in a shared office.
Ability to work in different offices subject to the needs of the service.
The Individual
Experienced professional in at least one of the areas within the remit.
Knowledge of local government environment, including relevant legislation, regulation and policies.
Consistent achievement in a relevant service area including supervisory experience.
Success in devising and implementing tangible improvement and securing the support of others in the process.
A proven record of delivery from inception, design and implementation to conclusion, using creative and innovative approach and achieving measurable results.
Experience of policy development in a complex environment.
Awareness of budget planning, management, monitoring and control.
Significant experience in an ICT environment.
Experience of policy, application and system development in a complex environment.
Drive and ability to deliver agreed outcomes and raise standards of performance and service delivery; to set and manage clear objectives; to monitor and review individual and team performance.
Ability to take a corporate and strategic approach demonstrating commitment and ability to support the goals, priorities and needs of the Council in developing initiatives and policies.
Understand, manage and motivate others to deliver results, providing clarity on priorities and responsibilities and recognising the contributions of others, commitment to long term development of self and others.
Sound financial and commercial awareness, with strong analytical skills and a creative approach to problem solving.
Ability to plan, schedule and monitor work to meet time and quality targets.
Analytical and systematic approach to problem solving.
Ability to forward plan across Council services taking account of the internal and external environment and harnessing opportunities and challenges.
Balance of creativity and practicality to take issues from problem to concept, to solution and to keep the agenda fresh.
Skilled in analysing requirements from various sources to produce sound logical approach to meet required needs of the Council.
Methodical approach to planning and organising and the allocation of resources for best value and impact.
Business acumen to develop options, identify return on investment and monitor effectiveness in terms of outcomes.
Research skills to take account of wide variety of issues and adapt appropriately to council situations in the development of strategies, policies and practices.
In depth awareness and understanding of developing technologies and their application.
Understanding of the relationship between the ICT service and corporate objectives along with appreciation of the wider role of ICT and how it fits into the business of the client.
Ability to advise appropriately on the available and future standards, tools, methods and applications in and provide advice on suitable options and alternatives.
Ability to absorb new technical information rapidly and apply it effectively.
Strong communication skills with ability to engage with others to build productive relationships. Well-developed oral and written skills that are persuasive and influential.
Can influence, persuade and convince others, demonstrating leadership skills and the ability to establish a rapport with a range of audiences.
Ability to design, plan and program work to manage priorities and provide effective management of required outcomes.
Commitment to work across departmental and professional boundaries. Ability to establish good personal relationships based on trust and integrity and to generate enthusiasm and commitment to innovative ways of working.
Closing Date: 17 October 2025
Salary: £63,430.25
Hourly Rate: £33.65
For all enquiries please contact Chris Leonard on 07817952334
Proud member of the Disability Confident employer scheme