Triage and Prevention Officer
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £36,372.00 to £40,698.00 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Bexleyheath, Kent |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | London Borough of Bexley |
| Job type: | Temporary |
| Job reference: | 461 |
Summary
We are transforming our homeless service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. To be successful in this role, you will have ability to provide a comprehensive housing advice /options/ statutory homeless service to those in housing need.
You will have working and up to date knowledge of Part V1 and V11 of the Housing Act 1996, Homelessness Act 2002, case law and Code of Guidance. Comprehensive knowledge and understanding of legislation, policy and practice relating to homelessness in England.
Interview Date: 16th October 2025
Candidate Profile
Comprehensive knowledge and understanding of legislation, policy and practice relating to homelessness and refugee schemes in England, including strong expertise in how various accommodation options are developed, funded and delivered.
Working knowledge of statutory and regulatory requirements, relating to housing, including landlord and tenant law, and private sector housing market and contracts.
Experience of working with clients with support needs to secure accommodation.
Must have the ability to communicate effectively and build trust and strong relationships with residents, staff within the council and our partner organisations. A collaborative, and ‘can do’ approach is a must.
Working knowledge of delivering a streamlined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Committed to being performance driven and able to meet targets.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description.
About Us
Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.
Our Offer to you
We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document.
Recruitment Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
You will have working and up to date knowledge of Part V1 and V11 of the Housing Act 1996, Homelessness Act 2002, case law and Code of Guidance. Comprehensive knowledge and understanding of legislation, policy and practice relating to homelessness in England.
Interview Date: 16th October 2025
Candidate Profile
Comprehensive knowledge and understanding of legislation, policy and practice relating to homelessness and refugee schemes in England, including strong expertise in how various accommodation options are developed, funded and delivered.
Working knowledge of statutory and regulatory requirements, relating to housing, including landlord and tenant law, and private sector housing market and contracts.
Experience of working with clients with support needs to secure accommodation.
Must have the ability to communicate effectively and build trust and strong relationships with residents, staff within the council and our partner organisations. A collaborative, and ‘can do’ approach is a must.
Working knowledge of delivering a streamlined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Committed to being performance driven and able to meet targets.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description.
About Us
Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It's got award-winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.
Our Offer to you
We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document.
Recruitment Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.