Business Support Officer
| Posting date: | 03 October 2025 |
|---|---|
| Salary: | £33,600 to £34,600 per year |
| Hours: | Full time |
| Closing date: | 02 November 2025 |
| Location: | Croydon, London |
| Remote working: | On-site only |
| Company: | Vasave Business Solutions |
| Job type: | Contract |
| Job reference: |
Summary
About the Role
We are seeking a highly organized, proactive, and detail-oriented Business Support Officer to join our growing team. This role is central to ensuring that the organization operates efficiently, effectively, and with strong administrative and operational support. As a Business Support Officer, you will provide essential assistance across multiple departments, enabling the management team and staff to focus on delivering strategic objectives and frontline services.
The ideal candidate will be a professional who thrives in a fast-paced environment, demonstrates excellent communication skills, and has the ability to manage competing priorities with discretion and accuracy. This is a dynamic position that involves administrative support, project coordination, data management, stakeholder communication, and process improvement.
Key Responsibilities
1. Administrative Support
Provide comprehensive administrative assistance to the management team and staff.
Draft, review, and distribute correspondence, reports, presentations, and documents.
Maintain accurate filing systems (digital and paper-based) ensuring information is accessible, secure, and compliant with company policies.
Manage incoming calls, emails, and enquiries, directing them to appropriate staff and ensuring timely responses.
Schedule and coordinate meetings, appointments, workshops, and training sessions.
Prepare agendas, record meeting minutes, and track follow-up actions to completion.
2. Operational and Business Support
Support the implementation of business strategies, projects, and initiatives.
Assist with budget monitoring, procurement processes, and expense tracking.
Coordinate travel arrangements, accommodation bookings, and itineraries for staff and visitors.
Manage office supplies, assets, and equipment, ensuring resources are available and properly maintained.
Ensure compliance with health and safety procedures in the workplace.
3. Data and Information Management
Collect, analyze, and report on business performance data to support decision-making.
Maintain databases, records, and management information systems (MIS) with accuracy and confidentiality.
Support internal and external audits by preparing required documentation.
Ensure compliance with data protection policies, safeguarding sensitive information.
4. Stakeholder and Customer Service Support
Act as the first point of contact for stakeholders, partners, and clients.
Provide professional, courteous, and efficient service to both internal and external customers.
Support relationship management by responding to queries, resolving issues, and escalating matters when necessary.
Assist in coordinating corporate communications, events, and stakeholder engagement activities.
5. Project and Process Improvement
Assist in the delivery of small-scale projects, ensuring deadlines and outcomes are achieved.
Contribute to reviewing and improving administrative processes for greater efficiency.
Support change management initiatives and assist with the implementation of new systems, tools, or policies.
Identify opportunities for cost savings, innovation, and enhanced productivity.
6. Team and Organizational Contribution
Collaborate with colleagues to ensure smooth day-to-day operations across departments.
Provide back-up support during staff absences or peak workloads.
Contribute to team discussions, offering ideas for continuous improvement.
Uphold organizational values, promoting a culture of integrity, inclusivity, and respect.
Key Skills and Competencies
The successful candidate will demonstrate a broad range of skills and attributes, including:
Organizational Skills: Ability to manage time, tasks, and priorities effectively in a busy environment.
Communication Skills: Strong verbal and written communication skills with the ability to interact confidently with stakeholders at all levels.
Attention to Detail: High level of accuracy in preparing documents, managing data, and coordinating tasks.
Problem-Solving Skills: Proactive in identifying challenges and implementing practical solutions.
Technology Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with databases and other business software.
Interpersonal Skills: Ability to build and maintain positive working relationships within the team and with external stakeholders.
Adaptability: Flexibility to manage multiple priorities and respond effectively to change.
Confidentiality: Demonstrated integrity in handling sensitive information with discretion.
We are seeking a highly organized, proactive, and detail-oriented Business Support Officer to join our growing team. This role is central to ensuring that the organization operates efficiently, effectively, and with strong administrative and operational support. As a Business Support Officer, you will provide essential assistance across multiple departments, enabling the management team and staff to focus on delivering strategic objectives and frontline services.
The ideal candidate will be a professional who thrives in a fast-paced environment, demonstrates excellent communication skills, and has the ability to manage competing priorities with discretion and accuracy. This is a dynamic position that involves administrative support, project coordination, data management, stakeholder communication, and process improvement.
Key Responsibilities
1. Administrative Support
Provide comprehensive administrative assistance to the management team and staff.
Draft, review, and distribute correspondence, reports, presentations, and documents.
Maintain accurate filing systems (digital and paper-based) ensuring information is accessible, secure, and compliant with company policies.
Manage incoming calls, emails, and enquiries, directing them to appropriate staff and ensuring timely responses.
Schedule and coordinate meetings, appointments, workshops, and training sessions.
Prepare agendas, record meeting minutes, and track follow-up actions to completion.
2. Operational and Business Support
Support the implementation of business strategies, projects, and initiatives.
Assist with budget monitoring, procurement processes, and expense tracking.
Coordinate travel arrangements, accommodation bookings, and itineraries for staff and visitors.
Manage office supplies, assets, and equipment, ensuring resources are available and properly maintained.
Ensure compliance with health and safety procedures in the workplace.
3. Data and Information Management
Collect, analyze, and report on business performance data to support decision-making.
Maintain databases, records, and management information systems (MIS) with accuracy and confidentiality.
Support internal and external audits by preparing required documentation.
Ensure compliance with data protection policies, safeguarding sensitive information.
4. Stakeholder and Customer Service Support
Act as the first point of contact for stakeholders, partners, and clients.
Provide professional, courteous, and efficient service to both internal and external customers.
Support relationship management by responding to queries, resolving issues, and escalating matters when necessary.
Assist in coordinating corporate communications, events, and stakeholder engagement activities.
5. Project and Process Improvement
Assist in the delivery of small-scale projects, ensuring deadlines and outcomes are achieved.
Contribute to reviewing and improving administrative processes for greater efficiency.
Support change management initiatives and assist with the implementation of new systems, tools, or policies.
Identify opportunities for cost savings, innovation, and enhanced productivity.
6. Team and Organizational Contribution
Collaborate with colleagues to ensure smooth day-to-day operations across departments.
Provide back-up support during staff absences or peak workloads.
Contribute to team discussions, offering ideas for continuous improvement.
Uphold organizational values, promoting a culture of integrity, inclusivity, and respect.
Key Skills and Competencies
The successful candidate will demonstrate a broad range of skills and attributes, including:
Organizational Skills: Ability to manage time, tasks, and priorities effectively in a busy environment.
Communication Skills: Strong verbal and written communication skills with the ability to interact confidently with stakeholders at all levels.
Attention to Detail: High level of accuracy in preparing documents, managing data, and coordinating tasks.
Problem-Solving Skills: Proactive in identifying challenges and implementing practical solutions.
Technology Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with databases and other business software.
Interpersonal Skills: Ability to build and maintain positive working relationships within the team and with external stakeholders.
Adaptability: Flexibility to manage multiple priorities and respond effectively to change.
Confidentiality: Demonstrated integrity in handling sensitive information with discretion.