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Junior Incident Manager - SC Cleared minimum

Job details
Posting date: 02 October 2025
Hours: Full time
Closing date: 09 October 2025
Location: Corsham, Wiltshire, X000XX
Company: Experis
Job type: Contract
Job reference: BBBH423080_1759420179

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Summary

Junior Incident Manager - This is a Ticketing role not an engineer or technician role

DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV

Overview - Junior Incident Manager
We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities - Junior Incident Manager

  • Manage and maintain service desk jobs tickets, ensuring timely responses and escalations.

  • Perform daily checklists, reporting any issues or risks to management.

  • Handle account management tasks, including user provisioning and permissions.

  • Manage incidents within the system environment and across designated boundaries.

  • Proactively suggest improvements to processes and procedures.

  • Support continual service improvement initiatives.

  • Produce and distribute management information from service management tools.

Skills and Experience - Junior Incident Manager

  • ITIL v3 Foundation certification (minimum).

  • IT service desk background with experience in ITSM tooling such as Remedy is preferred

  • Experience of any ticketing system would be considered

  • If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage

  • Proficiency with MS Office tools.

  • Excellent communication and problem-solving skills.

  • Desirable: experience working with MOD deployed IT systems.

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