Care Navigator
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | York, YO1 7NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3630-25-0021 |
Summary
Some of the job responsibilities include: Represent the practice positively, as often our care navigation team are the first contact patients will make with the practice- ensuring we offer excellent patient care and experience. Registering of new patients ensuring all registration forms and documents are fully completed and provided by the patient and that all information is entered appropriately onto the computer. Accurate recording and timely passing on of messages, ensuring audit trail is maintained. Effectively handling requests for cancellation and rearranging of appointments. Completion of various forms when required such as temporary resident forms, etc. and the entering of relevant information onto the computer system. Making sure all patients are offered excellent care and signposting/triaging to the most suitable service to ensure the appropriate appointments are booked. Answering the telephone as quickly as ever possible and making appointments on the computer system as appropriate. Making patient appointments from the online ACCRX consultation facility. Helping out with duties as required in the event of holidays and sickness; ensuring reception cover at all three sites at all times. Chaperoning doctors as requested. Dealing with urine/specimen samples when necessary. Tidying and restocking of the waiting room and consultation rooms. Attend training sessions as required and keep Up To Date with mandatory training. Act at all times with regard to the confidentiality and sensitivity of issues with patients, their care and treatment.