Customer Care Coordinator
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £25 to £27 per hour |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Warrington, Cheshire, WA2 5GF |
| Remote working: | On-site only |
| Company: | Fawkes & Reece |
| Job type: | Temporary |
| Job reference: | Customer Care Coord_1759412259 |
Summary
Customer Care Coordinator
Location: Warrington
Role: Temp - Permanent
There is an exciting opportunity to join one of the UK's largest house builders. Fawkes & Reece are looking for a Customer Care Coordinator to join the customer care team. You will be the key point of contact for homeowners post-completion, ensuring a smooth, professional, and empathetic customer journey while coordinating defect resolution with site and contractor teams.
Required:
Experience working within the construction industry
Strong knowledge of NHBC standards and defect management
Tech-savvy
Able to work independently and manage your own schedule
Responsibilities
Act as the main liasion between homeowners, site teams, and subcontractors
Log,track, and manage customer care issues from report to resolution
Monitor service levels and escalate unresolved issues as needed
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