24-7 DIGITAL ALARMS HUB CONTROLLER - FLK13342
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £28,610.00 to £30,732.00 per year |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Larbert, FK5 4RU |
| Remote working: | On-site only |
| Company: | Falkirk Council |
| Job type: | Permanent |
| Job reference: | FLK13342 |
Summary
Job Advert
Are you ready to take on a pivotal role in a fast-paced, high-pressure environment? We’re looking for a 24/7 Digital Alarms Hub Controller to join our team on a permanent, basis. Based in our cutting-edge offices in Larbert, this role offers flexibility and a dynamic work setting.
What We Offer:
- Hours: 35.0 hours per week, working peripatetic hours
- Compensation: £28,610 to £30,732 (pro rata), plus night shift and out-of-hours allowances
- Shifts: A mix of day, evening, and night shifts, including weekends and public holidays
- Opportunities: Potential for overtime
Your Role:
As a 24/7 Digital Alarms Hub Controller, you’ll be an emergency call handler, managing critical, lifesaving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations. You’ll handle emergency and routine enquiries with professionalism, ensuring swift and effective resolutions that support the Council and its partner organisations.
About You:
We’re looking for someone who thrives in a team environment and is committed to delivering exceptional service. You’ll be the first point of contact for the public and internal stakeholders, managing a wide range of queries and emergencies.
Essential Qualifications & Skills:
- Education: SVQ Level 3 or equivalent experience in a similar frontline role
- Skills: Strong communication, customer care, numeracy, and computer literacy
- Experience: Proficient in handling diverse enquiries with accuracy and confidentiality
Desirable Skills:
- Knowledge of Council statutory functions and procedures
- Familiarity with ICT databases and service-specific software
Why Join Us?
Be part of a team that values excellence and adaptability in providing critical services. You’ll work in a supportive environment where your contributions make a real impact on the community.
Ready to take the next step? Apply now and be at the heart of our 24/7 digital operations!
Proud member of the Disability Confident employer scheme