GoTo Executive
| Posting date: | 02 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 November 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Temporary |
| Job reference: |
Summary
Go to Team Executives serve as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client. the Go to Team Host is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do. Go To Hosts will be responsible for ensuring Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times. Maintaining a clear, presentable, and safe office floor.
Job Description
Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Tech bar for unresolved issues. As part of
your role as a GoTo Executive you will be required to be First Aid and Fire Marshall trained.
Key Responsibilities
Develop relationships with colleagues and proactively gather information on their
needs to identify ISS/Barclays services that ensure total satisfaction.
Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly
and professional manner at all times.
Proactively communicate with the full Workplace team and assist other service groups
to ensure a ‘one team’ ethos.
Facilitating tours of the entire campus/Buildings while stating facts and having a
positive demeanour. Tours will be given to new employees and visitors.
Conduct assigned Daily & Monthly Checklists to ensure the quality of assigned
workspaces, improve performance and enhance tracking.
Arranging and assisting at times with booking and delivery of Hospitality to meetings
rooms & events working with the Hospitality and Food Services teams.
Professional and Personal Competencies/Qualifications
• Minimum 3-5 years customer services experience in
dealing with Blue Chip/ High Touch clients
• Proven track record of providing stellar customer service
• Proven ability to function successfully within a strong
team environment
Additional Requirements:
• Proficient in Technology overall
• High Proficiency of full Microsoft suite
• First Aid / Fire Marshall Trained is advantageous
• Excellent telephone skills and verbal communication
• Knowledge of property management / Condeco systems is advantageous
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Job Description
Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Tech bar for unresolved issues. As part of
your role as a GoTo Executive you will be required to be First Aid and Fire Marshall trained.
Key Responsibilities
Develop relationships with colleagues and proactively gather information on their
needs to identify ISS/Barclays services that ensure total satisfaction.
Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly
and professional manner at all times.
Proactively communicate with the full Workplace team and assist other service groups
to ensure a ‘one team’ ethos.
Facilitating tours of the entire campus/Buildings while stating facts and having a
positive demeanour. Tours will be given to new employees and visitors.
Conduct assigned Daily & Monthly Checklists to ensure the quality of assigned
workspaces, improve performance and enhance tracking.
Arranging and assisting at times with booking and delivery of Hospitality to meetings
rooms & events working with the Hospitality and Food Services teams.
Professional and Personal Competencies/Qualifications
• Minimum 3-5 years customer services experience in
dealing with Blue Chip/ High Touch clients
• Proven track record of providing stellar customer service
• Proven ability to function successfully within a strong
team environment
Additional Requirements:
• Proficient in Technology overall
• High Proficiency of full Microsoft suite
• First Aid / Fire Marshall Trained is advantageous
• Excellent telephone skills and verbal communication
• Knowledge of property management / Condeco systems is advantageous
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.