Repairs Coordinator
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £26,870 to £29,056 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | M32 0RS |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | MSV Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
Hours of Work: 35 per week
Closing date: 10th October 2025
Interviews: To be confirmed
We’re looking for a proactive and organised individual to support the smooth delivery of a responsive, high-quality repairs service. In this key role, you’ll be responsible for scheduling appointments for field operatives, managing diaries to maximise efficiency, and ensuring repairs are completed with a high first-time fix rate.
Working closely with the Planning and Administration Manager, you’ll help direct resources to priority workstreams, liaise with customers and contractors, and maintain strong administrative oversight across all aspects of repairs planning. Your focus will be on delivering excellent customer service, meeting performance targets, and ensuring compliance with financial and legal standards.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What do our Repairs Coordinator’s do;
Coordinate and manage repairs scheduling, ensuring appointments are efficient, timely, and focused on achieving high first-time fix rates.
Maintain accurate records and systems, updating job progress, follow-on works, and customer communications to support service delivery.
Support day-to-day, voids, and emergency repairs, working across multiple disciplines and liaising with operatives, contractors, and out-of-hours services.
Oversee administrative and financial processes, including purchase orders, invoice checks, rota coordination, and compliance with legal and statutory requirements.
Contribute to performance improvement, analysing reports, supporting training, resolving customer complaints, and implementing service enhancements.
What we are looking for;
NVQ in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above.
Strong organisational and planning skills, with the ability to manage workloads, meet deadlines, and respond effectively to changing demands.
Excellent communication and customer service, including handling calls, resolving issues at first contact, and engaging empathetically with tenants and colleagues.
High standard of administrative capability, with experience in resource planning, data handling, and working collaboratively in a busy team environment.
Solid knowledge of ICT systems and property maintenance, including Microsoft packages, health and safety, repair types, and prioritisation. Proactive and collaborative approach, with strong problem-solving skills and the ability to work independently while supporting team and customer needs.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager (Repairs) on 07955286906.
Interviews are scheduled to take place on a date to be agreed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Closing date: 10th October 2025
Interviews: To be confirmed
We’re looking for a proactive and organised individual to support the smooth delivery of a responsive, high-quality repairs service. In this key role, you’ll be responsible for scheduling appointments for field operatives, managing diaries to maximise efficiency, and ensuring repairs are completed with a high first-time fix rate.
Working closely with the Planning and Administration Manager, you’ll help direct resources to priority workstreams, liaise with customers and contractors, and maintain strong administrative oversight across all aspects of repairs planning. Your focus will be on delivering excellent customer service, meeting performance targets, and ensuring compliance with financial and legal standards.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What do our Repairs Coordinator’s do;
Coordinate and manage repairs scheduling, ensuring appointments are efficient, timely, and focused on achieving high first-time fix rates.
Maintain accurate records and systems, updating job progress, follow-on works, and customer communications to support service delivery.
Support day-to-day, voids, and emergency repairs, working across multiple disciplines and liaising with operatives, contractors, and out-of-hours services.
Oversee administrative and financial processes, including purchase orders, invoice checks, rota coordination, and compliance with legal and statutory requirements.
Contribute to performance improvement, analysing reports, supporting training, resolving customer complaints, and implementing service enhancements.
What we are looking for;
NVQ in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above.
Strong organisational and planning skills, with the ability to manage workloads, meet deadlines, and respond effectively to changing demands.
Excellent communication and customer service, including handling calls, resolving issues at first contact, and engaging empathetically with tenants and colleagues.
High standard of administrative capability, with experience in resource planning, data handling, and working collaboratively in a busy team environment.
Solid knowledge of ICT systems and property maintenance, including Microsoft packages, health and safety, repair types, and prioritisation. Proactive and collaborative approach, with strong problem-solving skills and the ability to work independently while supporting team and customer needs.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager (Repairs) on 07955286906.
Interviews are scheduled to take place on a date to be agreed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.