Support Worker - Team Leader
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £15.00 to £17.00 per hour |
| Hours: | Part time |
| Closing date: | 01 November 2025 |
| Location: | HA3 6EL |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Fresh Horizons CNB |
| Job type: | Permanent |
| Job reference: |
Summary
As a Resident Support Worker, you’ll play a vital frontline role in helping residents feel safe, supported, and motivated to grow. Working alongside the House Manager, you’ll support individuals to meet their housing responsibilities, engage with their personal development plans, and become active participants in a thriving, respectful community.
Key Responsibilities
- Build positive relationships with residents to foster a safe, supportive environment.
- Conduct initial assessments and co-create personalised Support Plans with residents.
- Provide guidance on welfare benefits, housing applications, budgeting, and safety.
- Support residents in accessing external services and attending appointments (e.g., GP, Job Centre, hospital).
- Help maintain communal harmony through mediation, encouragement, and regular resident meetings.
- Encourage residents to comply with their License Agreement and house rules.
- Monitor property condition, report repairs or health and safety concerns.
- Maintain clear, timely records and case notes for each resident.
- Promote engagement in purposeful activity and community life.
What We’re Looking For
- Someone with initiative, empathy, and a genuine desire to support others.
- Excellent organisation, communication, and administrative skills.
- Able to work independently while being a strong team player.
- Understanding of welfare benefits (especially Universal Credit and Housing Benefit) is desirable.
- Comfortable managing emotionally challenging situations with care and professionalism.
- Active Christian faith, aligned with our values and ethos.
Key Responsibilities
- Build positive relationships with residents to foster a safe, supportive environment.
- Conduct initial assessments and co-create personalised Support Plans with residents.
- Provide guidance on welfare benefits, housing applications, budgeting, and safety.
- Support residents in accessing external services and attending appointments (e.g., GP, Job Centre, hospital).
- Help maintain communal harmony through mediation, encouragement, and regular resident meetings.
- Encourage residents to comply with their License Agreement and house rules.
- Monitor property condition, report repairs or health and safety concerns.
- Maintain clear, timely records and case notes for each resident.
- Promote engagement in purposeful activity and community life.
What We’re Looking For
- Someone with initiative, empathy, and a genuine desire to support others.
- Excellent organisation, communication, and administrative skills.
- Able to work independently while being a strong team player.
- Understanding of welfare benefits (especially Universal Credit and Housing Benefit) is desirable.
- Comfortable managing emotionally challenging situations with care and professionalism.
- Active Christian faith, aligned with our values and ethos.