Band 3 Team Administrator
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Birmingham, B18 7EE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9820-25-0858 |
Summary
Provide general non-clinical advice, information and guidance to users, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of your Team Provide and receive routine information to colleagues from users, parents, carers, the public and or other external contacts always adhering to all the relevant policies and procedures including Patient Confidentiality and Data Protection Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times and ensuring standards for customer services excellence are met Responsible for data entry, text processing or storage of data, utilising manual or computerised data entry systems within agreed timeframes, bringing to attention any delays and inaccuracies Upload documents to the electronic patient record in a timely manner Provide clerical support to the Clinical Team Produce a range of documents including minutes and ad-hoc statistical information upon request. Making bookings and cancellations e.g. training places, rooms and interpreters Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate persons attention in a timely manner Accessing and verifying information from various internal and external sources .e.g. electronic Health records, General Practitioners, Education, Social Care and external agencies from other sectors Send out appointments and letters as appropriate Undertake general administrative duties as requested Maintain day to day functioning of all office equipment Maintain an Equipment Log and ensure office and all relevant clinical equipment are serviced as necessary Liaise with the appropriate estates/facilities provider to ensure that day-to-day repairs and maintenance is carried out where required. Reporting and tracking minor repairs to appropriate personnel Order and maintain stock control of stationery, ensuring that optimum levels are maintained for normal use, without over or under provisions Processing requests for non-stock ordering and deliveries and notify, in a timely manner, the appropriate member of staff once goods have been received, as appropriate to the Team The ability to work flexibly, providing cover during annual leave, study leave and sickness for vacant posts or other colleagues across the Children & Families division. Arrange cover with colleagues for own planned absences at own base Provide a knowledge base for the areas of work described in this job description Share administrative knowledge in order to support effective Team Working.