Customer Service Apprentice, Dura-ID, Tankersley, Barnsley
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Apprenticeship |
| Job reference: | STEEL |
Summary
Are you passionate about delivering excellent customer service and eager to kickstart your career in a dynamic and essential industry? Join us as a Customer Service Apprentice and become part of a team that supports innovation, safety, and sustainability in the steel sector.
Role Purpose
To support the smooth running of the customer service function within a label manufacturing business that supplies labels to the steel industry. The apprentice will learn how to manage customer enquiries, process orders, and provide professional and timely responses while developing an understanding of label products, steel sector requirements, and supply chain processes.
Key Responsibilities
• Act as the first point of contact for customer enquiries (phone, email, and in person).
• Support the processing of orders for steel labels, quotations, and delivery documentation.
• Assist in resolving customer queries regarding product suitability, availability, and lead times.
• Learn and apply knowledge of label products, printing specifications, and their applications in the steel sector.
• Maintain accurate records in company systems (CRM/ERP).
• Liaise with production, warehouse, and logistics teams to support customer needs.
• Support the preparation of customer reports and updates.
• Handle complaints professionally and escalate where necessary.
• Promote a positive company image by providing excellent service and adhering to company values.
Skills & Qualities
• Strong communication and interpersonal skills.
• Customer-focused with a professional and helpful attitude.
• Basic IT skills (Microsoft Office, email, CRM systems maybe).
• Good organisational skills and attention to detail.
• Ability to work as part of a team and build positive working relationships.
• Willingness to learn about label manufacturing, product specifications, and the steel industry.
• Problem-solving approach
Entry Requirements
• GCSEs (or equivalent) in English and Maths at Grade 3/D or above (or willingness to achieve during apprenticeship).
• Keen interest in customer service and developing a career in the manufacturing and steel sector supply chain.
Training & Development
• Completion of Customer Service Practitioner Level 2 Apprenticeship Standard.
• On-the-job training in customer service systems, processes, and product knowledge.
• Functional Skills in English and Maths (if not already achieved).
• Mentoring and support from experienced colleagues.
Career Progression
On successful completion of the apprenticeship, potential progression routes include:
• Customer Service Advisor (Level 3)
• Sales Support Administrator
• Account Management
Working Conditions
• Full-time apprenticeship (minimum 37 hours per week).
• Office-based with occasional visits to production and warehouse areas.
• Standard working hours Mon–Thurs, 9am–5pm – Friday 9pm -4.30pm
About the employer: We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.
Role Purpose
To support the smooth running of the customer service function within a label manufacturing business that supplies labels to the steel industry. The apprentice will learn how to manage customer enquiries, process orders, and provide professional and timely responses while developing an understanding of label products, steel sector requirements, and supply chain processes.
Key Responsibilities
• Act as the first point of contact for customer enquiries (phone, email, and in person).
• Support the processing of orders for steel labels, quotations, and delivery documentation.
• Assist in resolving customer queries regarding product suitability, availability, and lead times.
• Learn and apply knowledge of label products, printing specifications, and their applications in the steel sector.
• Maintain accurate records in company systems (CRM/ERP).
• Liaise with production, warehouse, and logistics teams to support customer needs.
• Support the preparation of customer reports and updates.
• Handle complaints professionally and escalate where necessary.
• Promote a positive company image by providing excellent service and adhering to company values.
Skills & Qualities
• Strong communication and interpersonal skills.
• Customer-focused with a professional and helpful attitude.
• Basic IT skills (Microsoft Office, email, CRM systems maybe).
• Good organisational skills and attention to detail.
• Ability to work as part of a team and build positive working relationships.
• Willingness to learn about label manufacturing, product specifications, and the steel industry.
• Problem-solving approach
Entry Requirements
• GCSEs (or equivalent) in English and Maths at Grade 3/D or above (or willingness to achieve during apprenticeship).
• Keen interest in customer service and developing a career in the manufacturing and steel sector supply chain.
Training & Development
• Completion of Customer Service Practitioner Level 2 Apprenticeship Standard.
• On-the-job training in customer service systems, processes, and product knowledge.
• Functional Skills in English and Maths (if not already achieved).
• Mentoring and support from experienced colleagues.
Career Progression
On successful completion of the apprenticeship, potential progression routes include:
• Customer Service Advisor (Level 3)
• Sales Support Administrator
• Account Management
Working Conditions
• Full-time apprenticeship (minimum 37 hours per week).
• Office-based with occasional visits to production and warehouse areas.
• Standard working hours Mon–Thurs, 9am–5pm – Friday 9pm -4.30pm
About the employer: We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.