APP Retention Support Officer
| Posting date: | 02 October 2025 |
|---|---|
| Salary: | £26,707 to £30,378 per year, pro rata |
| Hours: | Part time |
| Closing date: | 16 October 2025 |
| Location: | Middlesbrough, North Yorkshire |
| Remote working: | On-site only |
| Company: | Teesside University |
| Job type: | Permanent |
| Job reference: | T02258 |
Summary
Join our dedicated Student and Library Services team as a Retention Support Officer, where you'll provide one-to-one support for students facing mental health or welfare challenges, respond to urgent incidents, and deliver tailored support for care experienced students. This is a vital role in enhancing student wellbeing and shaping inclusive, responsive support services across the university.
We are looking for someone who:
Has experience providing one-to-one support to individuals with mental health, wellbeing, or welfare needs.
Can respond calmly and effectively to urgent situations and incidents involving student wellbeing and welfare.
Understands the challenges faced by care experienced students and can provide tailored support to meet their needs.
Is empathetic, approachable, and able to build trust with a diverse student population.
Can work collaboratively with colleagues across student services and the wider university.
Is proactive in identifying service improvements and contributing to the development of inclusive support strategies.
Can provide pastoral level support to a wide range of students
The position we are filling is exempt from the provisions of the Rehabilitation of Offenders Act and a satisfactory DBS disclosure from the Disclosure and Barring Service is required as part of our clearance procedures.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 4 November 2025.
We are looking for someone who:
Has experience providing one-to-one support to individuals with mental health, wellbeing, or welfare needs.
Can respond calmly and effectively to urgent situations and incidents involving student wellbeing and welfare.
Understands the challenges faced by care experienced students and can provide tailored support to meet their needs.
Is empathetic, approachable, and able to build trust with a diverse student population.
Can work collaboratively with colleagues across student services and the wider university.
Is proactive in identifying service improvements and contributing to the development of inclusive support strategies.
Can provide pastoral level support to a wide range of students
The position we are filling is exempt from the provisions of the Rehabilitation of Offenders Act and a satisfactory DBS disclosure from the Disclosure and Barring Service is required as part of our clearance procedures.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 4 November 2025.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.