Customer Liaison Officer
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £26,000 to £29,000 per year |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | Chorley, PR7 3PD |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Contract |
| Job reference: | ENH-5945-5 |
Summary
Customer Liaison Officer
Location: Chorley, Neston
Contract: Contract approx. to March 26 or until the contract ends
Our client, a leading building contractor specialising in working with social housing landlords across the North-West, is seeking a Customer Liaison Officer to join their growing team. If you have a background in customer service, liaising with residents and clients and want to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you!
Their refurbishment projects include re-roofing works, external renovation works, and internal/external adaptations.
Key Responsibilities:
- Liaising closely with Customers/Residents and Scheme Managers regarding access and programme of works.
- Assisting and liaising with Site Managers, Supervisors and Clients.
- Post pre-introduction letters to all properties on the programme - introduce yourself to customers as the main point of contact throughout the scheduled programme and deal with any problems/queries that tenants may have.
- Completing pre-entry surveys on customer's houses including taking photos/videos of internal and external areas that could be affected by roofing/external works front and rear elevations (internal ceilings in bedroom/bathroom) - advise them of estimated start and completion dates.
- Keeping in contact with customers throughout and on completion of the works to ensure customer satisfaction.
- Management of client systems and trackers.
- Ensure quick and appropriate resolution of customer claims/compensation requests - following the company procedure and escalation process on complaints that remain unresolved on site.
- Monitor and report on customer satisfaction.
- If required, distribute and collect tenancy agreement/approval forms.
- If required, liaise with relevant service suppliers (gas, broadband, telephone).
Essential Requirements:
- Full UK Driving Licence is essential.
- Previous experience in a similar role.
- Strong attention to detail and excellent organizational skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong communication skills and a team-oriented approach.
Working Hours:
Monday to Friday; 8:00 AM - 4:30 PM
What They Offer:
Competitive salary: £26,000 - £29,000 (dependent on experience)