Guest Services Agent
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £35,000.00 per year |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | London (West), London, W1H 7BG |
| Company: | Nobu Hotel Portman Square |
| Job type: | Permanent |
| Job reference: | 1393428743 |
Summary
As a Guest Services Agent, you will be the first voice of Nobu Hotel London Portman Square, ensuring every call and enquiry is handled with warmth, professionalism and care. From transferring calls and taking messages to actioning guest requests, you will provide service that reflects Nobu’s crafted approach to hospitality and creates a seamless experience for our guests.
You will- Answer incoming calls in a warm, friendly and hospitable manner
- Transfer calls, take messages and action requests efficiently and accurately
- Provide guests with genuine, attentive service, reflecting Nobu standards
- Handle queries on hotel services with confidence and knowledge
- Log and deliver scheduled wake up calls and maintain the voicemail system
- Accurately capture and update guest information in OPERA
- Support revenue generation through upselling and cross selling opportunities
- Build strong guest relationships, recognising repeat visitors
- Work collaboratively with colleagues across all departments
- Uphold statutory and company standards to keep guests and colleagues safe
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
You bring excellent communication skills and ideally experience in a guest facing or call handling role, preferably within luxury hospitality. Organised, attentive and proactive, you take pride in creating memorable first impressions and seamless experiences for guests. With a warm personality and a collaborative spirit, you thrive in a fast paced environment and enjoy being part of a team that delivers crafted service.
Benefits of Joining Our Team- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.