Credit Controller / Debt Recovery
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | SM1 1HN |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | GATNYM-002-22254 |
Summary
Credit Controller / Debt Recovery | Sutton, Surrey | Full Time | Working hours are Monday to Friday, 09:00 – 17:30 (37.5 hours per week) | £26,000-£30,000 per annum
Our client is a privately owned company with over 50 years of experience in the facilities management industry. They provide a “one-stop” solution by offering a comprehensive range of services across mainland UK, from contract cleaning to legionella and other specialist soft FM services, as well as the supply of their own-brand products and chemicals.
They are seeking an experienced Credit Controller to join the finance team at their Head Office in Sutton, Surrey. You will play a key role in managing customer accounts, ensuring timely debt recovery, and supporting the business with strong financial controls.
Are you the right person for the job?
Essential:
• Minimum three years’ experience within a Finance Department
• Strong communication skills with the ability to build relationships at all levels
• Excellent telephone manners and written communication skills
• Confident, resilient, and able to handle challenging calls
• Ability to work independently as well as part of a team
• Proficient in accounting software and Excel
• Strong problem-solving skills, attention to detail, and accurate data analysis
• Self-motivated with excellent organisational skills, able to plan and meet deadlines
• GCSEs in Maths & English, Grade B or above
Desirable:
• Experience with Sage 200 and CRM systems
• Previous credit control, debt collection, or legal/finance experience
• Advanced Excel skills
• Knowledge of court proceedings and drafting applications (training provided)
What will your role look like?
• Manage and take ownership of customer-aged debt (including Adhoc, 90-day, 120-day)
• Work closely with the finance team and sales ledger to resolve queries and collect overdue receivables
• Conduct proactive outreach (phone, email, letters) to customers with overdue balances
• Issue reminders and final demand notices in line with policies
• Place accounts on hold or suspend services for persistently overdue clients (with approval)
• Resolve disputes and ensure accurate payment allocation
• Maintain accurate records of all communications and actions in Sage CRM/Sage 200
• Produce regular debtor reports, including daily debtor day reporting
• Carry out client credit checks using Creditsafe
• Handle pre- and post-issue litigation cases to a successful conclusion
• Provide updates to management on case status and recommend solutions
• Support colleagues with legal/procedural queries and provide cover during leave
• Communicate with clients to explain their legal duties during claims processes
What can you expect in return?
• Opportunity to work in a supportive and professional finance team
• Ongoing training, including in legal processes where needed
• A diverse, inclusive, and age-friendly workplace
Our clients' commitment as an Equal Opportunities Employer – they welcome applications from all backgrounds and communities, including minority and disadvantaged groups, and are an LGBTQ+ friendly employer.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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