Client Care Advisor
| Posting date: | 01 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Diss, Norfolk, IP22 4GT |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4729698_1759313964 |
Summary
My client urgently needs 2 Client Care Advisors to join their busy team.
As a Client Care Advisor, you'll be the first point of contact for their valued clients. You'll guide them through the initial stages of their personal injury claims, ensuring a smooth onboarding and handover to the legal teams. This role requires empathy, efficiency, and excellent communication.
Key Responsibilities
Handle inbound and outbound calls, including RTA onboarding calls
Input and manage client data on our case management system
Conduct conflict checks, MID searches, and submit claims to the MOJ portal
Liaise with clients, witnesses, insurers, and internal teams
Manage client documentation, rehabilitation forms, and ID verification
Support fee earners with administrative tasks
Assist in training new team members and contribute to team development
What They're Looking For
Exceptional client care and telephone skills
Experience in legal, insurance, or professional services (transferable skills considered)
Strong attention to detail and ability to multitask
Team player with excellent interpersonal skills
Comfortable working in a fast-paced environment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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