CHLH/2510/12 Visitor Services Assistant
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £24,824 to £25,516 per year, pro rata |
| Hours: | Part time |
| Closing date: | 15 October 2025 |
| Location: | Inverness, Highland |
| Remote working: | On-site only |
| Company: | High Life Highland |
| Job type: | Permanent |
| Job reference: | CHLH/2510/12 |
Summary
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
2. Deliver a high standard of customer service, working across all customer facing roles including visitor services, food and beverage
3. Ensure service excellence and professional standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly
4. Ensure that company and statutory policies and regulations regarding Hygiene, Health and Safety, Food Hygiene and HACCAP are complied with at all times, including policies regarding COSHH, fire, security, alarms, energy conservation, recycling and terrorist activity
5. Help facilitate private functions and events as part of the customer facing team
6. Assist the Responsible Premises Officer in carrying out Health & Safety facility checks, and be able to keep accurate records
7. Take payment and operate the till system, carefully minimising errors
8. Stocking up, and ensuring stock is rotated correctly
9. Ensure a high standard of cleanliness throughout both sites, including toilet and changing facilities, and taking action to remedy any issues promptly
10. Attend and undertake any necessary training for the role, either online or in person
11. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
12. Assist and support other areas of High Life Highland with projects, events and training
13. Work on a rota basis, including evenings, weekends and bank holidays. Assist with covering holidays, sicknesses and staff absences
14. Open up/close down buildings – accept keyholder responsibilities and operate alarm systems
15. Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
2. Deliver a high standard of customer service, working across all customer facing roles including visitor services, food and beverage
3. Ensure service excellence and professional standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly
4. Ensure that company and statutory policies and regulations regarding Hygiene, Health and Safety, Food Hygiene and HACCAP are complied with at all times, including policies regarding COSHH, fire, security, alarms, energy conservation, recycling and terrorist activity
5. Help facilitate private functions and events as part of the customer facing team
6. Assist the Responsible Premises Officer in carrying out Health & Safety facility checks, and be able to keep accurate records
7. Take payment and operate the till system, carefully minimising errors
8. Stocking up, and ensuring stock is rotated correctly
9. Ensure a high standard of cleanliness throughout both sites, including toilet and changing facilities, and taking action to remedy any issues promptly
10. Attend and undertake any necessary training for the role, either online or in person
11. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
12. Assist and support other areas of High Life Highland with projects, events and training
13. Work on a rota basis, including evenings, weekends and bank holidays. Assist with covering holidays, sicknesses and staff absences
14. Open up/close down buildings – accept keyholder responsibilities and operate alarm systems
15. Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken