Senior User Researcher

Posting date:	01 October 2025
Salary:	£56,214 per year
Additional salary information:	Leeds: £56,214 London: £60,445
Hours:	Full time
Closing date:	21 October 2025
Location:	London
Company:	Government Recruitment Service
Job type:	Temporary
Job reference:	429805/2

Summary

In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.

The DHSC Digital Transformation team consists of 48 people. We work with the national health and care system to realise the benefits of digital, data and technology, and to deliver better end to end services for users. The users are often health and care staff. We are a flexible, friendly and diverse team based in Leeds and London. We don’t manage live services; our role is more strategic. We partner with DHSC policy and commissioning teams to act as a bridge between policy and digital delivery. We provide advice and expert support from digital and technology specialists, and digital training. We support the department and its arms-length bodies in a range of different ways - from building digital capability and providing short-term consultancy advice, to running full discovery and alpha stage projects, and embedding our team members or suppliers in wider delivery teams.

We support a variety of teams, and projects of many types, rather than focusing on one area or user group. We deliver in line with government standards, advocating for user centred design and accessibility in everything we do.

The user-centred design team at DHSC is small and consists of user researchers and service designers. We work with product managers, delivery managers and technical architects on projects and use suppliers to supplement our delivery teams. We also work closely with our assurance and capability teams to raise the standard of digital delivery within DHSC and its arms-length bodies.

You will deliver advice and user research for a variety of policy areas. This could look like running a workshop with policy colleagues to help them define a problem statement or joining a multi-disciplinary team to deliver comprehensive discovery research. You will also support our assurance team to assess digital services as a user research service standards assessor.

DHSC is going through a change programme and merging with NHS England. The Prime Minister and Secretary of State are committed to the 10 Year Health Plan which emphasises commitments to innovation and technology and a digitally enabled NHS.

This role is being offered on an 18-month fixed term appointment/loan/secondment basis but there may be an option for it to become permanent once the future shape of the department is clear. This role currently has no line management responsibilities, but in future this could be a possibility.

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