Service Support Officer
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year, pro rata |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Aberaeron, Ceredigion |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Permanent |
| Job reference: | REQ106282 |
Summary
As part of the Corporate Service Support (CSS) function of the Council, an opportunity has arisen to appoint a Service Support Officer role within the structure. Corporate Service Support provides administration support across all Service areas within the Council. This role will be required to provide an agile administrative support function to various teams but will predominantly be supporting the Integrated Triage and Assessment Team.
The role of the Integrated Triage and Assessment Team is to undertake a proportionate assessment to identify the person and their family’s worries, strengths and agree a plan to resolve their worries. Following the initial triage process, Social Care workers or Health will undertake further assessments using a family approach, if required, whereby a recovery plan will be developed.
About the role
The main responsibilities of the role will include:
• Processing enquiries relating to new and existing service users
• Management of Team email inbox.
• Attending and taking minutes at internal and external meetings.
• Handling incoming and outgoing correspondence via email, telephone and letter.
• Assisting with the preparation of reports.
• Inputting and extracting information from IT systems
• To collate data including financial information for reporting purposes.
• Maintain electronic database records.
About the Candidate
We are seeking a suitably qualified candidate with 5 GCSE or equivalent, including English & Maths at grade C or above. You must have good administration and IT skills and a methodical approach to work, with excellent attention to detail. You will be required to work as a team, as well as have the ability to work autonomously and have good time keeping skills.
In addition to the above, we require an individual with a degree of fluency in the Welsh language. A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.
Due to certain responsibilities/client demand, the postholder will be required to work from the office regularly and this could be with little notice. There will also be the opportunity to work from home.
The candidate will need to be flexible and adaptable as there will be the requirement for the post holder to move between teams dependent on service needs, and to manage increased workloads / provide cover for other team members.
Please see our careers website for the Job Description and Person Specification.
For further information please contact: Nia Witts, Team Leader nia.witts@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
The role of the Integrated Triage and Assessment Team is to undertake a proportionate assessment to identify the person and their family’s worries, strengths and agree a plan to resolve their worries. Following the initial triage process, Social Care workers or Health will undertake further assessments using a family approach, if required, whereby a recovery plan will be developed.
About the role
The main responsibilities of the role will include:
• Processing enquiries relating to new and existing service users
• Management of Team email inbox.
• Attending and taking minutes at internal and external meetings.
• Handling incoming and outgoing correspondence via email, telephone and letter.
• Assisting with the preparation of reports.
• Inputting and extracting information from IT systems
• To collate data including financial information for reporting purposes.
• Maintain electronic database records.
About the Candidate
We are seeking a suitably qualified candidate with 5 GCSE or equivalent, including English & Maths at grade C or above. You must have good administration and IT skills and a methodical approach to work, with excellent attention to detail. You will be required to work as a team, as well as have the ability to work autonomously and have good time keeping skills.
In addition to the above, we require an individual with a degree of fluency in the Welsh language. A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.
Due to certain responsibilities/client demand, the postholder will be required to work from the office regularly and this could be with little notice. There will also be the opportunity to work from home.
The candidate will need to be flexible and adaptable as there will be the requirement for the post holder to move between teams dependent on service needs, and to manage increased workloads / provide cover for other team members.
Please see our careers website for the Job Description and Person Specification.
For further information please contact: Nia Witts, Team Leader nia.witts@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.