Deputy Insurance and Claims Manager
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £47,181 to £51,356 per year, pro rata |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 6777 |
Summary
Are you ready to make a real impact on how we manage risk and protect public resources?
We’re looking for an experienced Deputy Insurance and Claims Manager to join our Audit and Risk Management Service at Manchester City Council. This is your opportunity to play a key role in shaping our insurance and claims strategy, ensuring value for money, and supporting resilience across a diverse and complex organisation.
Why Join Us?
Manchester City Council is bold, ambitious, and collaborative. We’re nationally recognised for innovation and excellence, with a strong track record of delivering regeneration, cultural transformation, and public service reform.
We’ve been recognised as:
- LGC Council of the Year 2022
- Disability Confident Leader – the highest level of accreditation
- Best Employer for Health & Wellbeing – Good Employment Charter Awards 2024
- A proud member of the Greater Manchester Good Employment Charter
- Our Insurance and Claims Team is central to our success. Working alongside audit, health & safety, risk, and business continuity, we provide expert assurance, manage financial risk, and embed best practice across the Council and partner organisations.
This role is predominantly office-based with home working where appropriate. You will be able to work flexibly, from home or remotely some of the time; and across Council sites or offices within the Greater Manchester area in support of colleagues, clients and partners.
What You’ll Do
As Deputy Insurance and Claims Manager, you will:
- Support the Insurance and Claims Manager and the other Deputy Insurance and - Claims Manager in developing and delivering the Council’s insurance and risk financing strategy.
- Manage insurance portfolios, monitor reserves and provisions, and ensure value for money in risk financing arrangements.
- Lead on commissioning, procurement, and management of insurance policies, brokerage, and specialist contracts.
- Assist with the management of budgets to ensure insurance expenditure effectively maintained and recharged where appropriate.
- Analyse claims data, commission actuarial reports, and use insights to inform risk management and financial planning.
- Investigate high-risk and high-value claims, ensuring compliance with policy conditions and legal requirements, identifying lessons learnt from claims outcomes, ensuring they are used to inform effective risk management.
- Provide expert advice to senior stakeholders, influencing decisions and driving continuous improvement.
- Deputise for the Insurance and Claims Manager as required, ensuring service resilience and continuity.
- Support the Insurance & Claims Manager in the delivery of insurance and risk financing strategies to partner organisations under Service Level Agreements.
- Manage and develop colleagues to build capacity and capability across the team.
About You
We’re looking for someone who is:
- Qualified to Level 3 in Insurance (or equivalent demonstrable experience).
- Experienced in managing insurance portfolios, claims investigations, and financial risk.
- Skilled in analysing complex data, identifying trends, and informing strategic decisions.
- A confident communicator and negotiator, able to influence stakeholders and secure best outcomes.
- Commercially aware, with experience in insurance risk procurement and contract management.
- Committed to equity, inclusion, and the Our Manchester values.
What You’ll Bring
- Strong analytical and problem-solving skills.
- Experience managing budgets and interpreting financial data.
- Knowledge of insurance law claims processes, and risk management best practice.
- People management experience and ability to lead, motivate and develop high performing teams.
What You’ll Get
- A stimulating, fast-paced role with real impact across Manchester.
- Access to the Local Government Pension Scheme, flexible working arrangements, and hybrid working options.
- Generous leave entitlements, discounted travel schemes, and ongoing professional development.
We’re looking for an experienced Deputy Insurance and Claims Manager to join our Audit and Risk Management Service at Manchester City Council. This is your opportunity to play a key role in shaping our insurance and claims strategy, ensuring value for money, and supporting resilience across a diverse and complex organisation.
Why Join Us?
Manchester City Council is bold, ambitious, and collaborative. We’re nationally recognised for innovation and excellence, with a strong track record of delivering regeneration, cultural transformation, and public service reform.
We’ve been recognised as:
- LGC Council of the Year 2022
- Disability Confident Leader – the highest level of accreditation
- Best Employer for Health & Wellbeing – Good Employment Charter Awards 2024
- A proud member of the Greater Manchester Good Employment Charter
- Our Insurance and Claims Team is central to our success. Working alongside audit, health & safety, risk, and business continuity, we provide expert assurance, manage financial risk, and embed best practice across the Council and partner organisations.
This role is predominantly office-based with home working where appropriate. You will be able to work flexibly, from home or remotely some of the time; and across Council sites or offices within the Greater Manchester area in support of colleagues, clients and partners.
What You’ll Do
As Deputy Insurance and Claims Manager, you will:
- Support the Insurance and Claims Manager and the other Deputy Insurance and - Claims Manager in developing and delivering the Council’s insurance and risk financing strategy.
- Manage insurance portfolios, monitor reserves and provisions, and ensure value for money in risk financing arrangements.
- Lead on commissioning, procurement, and management of insurance policies, brokerage, and specialist contracts.
- Assist with the management of budgets to ensure insurance expenditure effectively maintained and recharged where appropriate.
- Analyse claims data, commission actuarial reports, and use insights to inform risk management and financial planning.
- Investigate high-risk and high-value claims, ensuring compliance with policy conditions and legal requirements, identifying lessons learnt from claims outcomes, ensuring they are used to inform effective risk management.
- Provide expert advice to senior stakeholders, influencing decisions and driving continuous improvement.
- Deputise for the Insurance and Claims Manager as required, ensuring service resilience and continuity.
- Support the Insurance & Claims Manager in the delivery of insurance and risk financing strategies to partner organisations under Service Level Agreements.
- Manage and develop colleagues to build capacity and capability across the team.
About You
We’re looking for someone who is:
- Qualified to Level 3 in Insurance (or equivalent demonstrable experience).
- Experienced in managing insurance portfolios, claims investigations, and financial risk.
- Skilled in analysing complex data, identifying trends, and informing strategic decisions.
- A confident communicator and negotiator, able to influence stakeholders and secure best outcomes.
- Commercially aware, with experience in insurance risk procurement and contract management.
- Committed to equity, inclusion, and the Our Manchester values.
What You’ll Bring
- Strong analytical and problem-solving skills.
- Experience managing budgets and interpreting financial data.
- Knowledge of insurance law claims processes, and risk management best practice.
- People management experience and ability to lead, motivate and develop high performing teams.
What You’ll Get
- A stimulating, fast-paced role with real impact across Manchester.
- Access to the Local Government Pension Scheme, flexible working arrangements, and hybrid working options.
- Generous leave entitlements, discounted travel schemes, and ongoing professional development.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.