Exams Administrator and Helpdesk Officer (Maternity Cover)
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £25,783 to £28,623 per year |
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | Weston-Super-Mare, Somerset, BS23 2AL |
| Remote working: | On-site only |
| Company: | Weston College |
| Job type: | Temporary |
| Job reference: | WREQ5715_1759232374 |
Summary
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Exams Administrator & Helpdesk Officer?
This is a full-time role, working 37 hours a week on a maternity cover basis.
Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.
Day to day duties of the role
- Support the provision of an Exams Helpdesk providing cover as the primary point of contact when the Exams Helpdesk apprentice is unavailable.
- Provide guidance and coaching to the Exams Helpdesk Apprentice in the provision of outstanding customer service as well as professional, timely and accurate responses to enquiries through the provision of clear and accurate information.
- Supporting the Exams Helpdesk Apprentice to identify opportunities to gain experience and evidence for their apprenticeship.
- Prioritise, allocate to team members and follow up completion of emails received into the central Exams inbox.
Required skills and qualifications
- Excellent IT skills including knowledge and experience in using spreadsheets.
- Significant relevant and recent experience in an administrative environment.
- Ability to review and evaluate complex material and data.
Benefits
- Generous holiday entitlement
- 2-week Christmas closure
- Potential for hybrid working opportunities
- Volunteering Days (Up to two days of paid volunteering leave per academic year)
- Flexible start and finish times outside of core hours, 9.30am - 3.00pm, Monday to Friday (only available during holiday periods for Academic staff)
- Dedicated staff welfare officer and wellbeing champions
- Generous pension scheme
- Local and national staff discounts
- Free parking across sites
- Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
- Focus on staff wellbeing
- Wellbeing@weston hub
- Eye care including free eye test and a contribution towards glasses
- Annual staff conference with guest speakers
- Employee assistance programme - available 24/7, 365 days a year
- Training and development opportunities with a focus on progression
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
Proud member of the Disability Confident employer scheme