Service Performance and Projects Officer - Waste
| Posting date: | 30 September 2025 |
|---|---|
| Salary: | £16,281 to £18,386 per year |
| Additional salary information: | dependent on experience |
| Hours: | Part time |
| Closing date: | 21 October 2025 |
| Location: | Buntingford, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | North Herts Council |
| Job type: | Permanent |
| Job reference: | PLAC2976 |
Summary
The Role
This is a pivotal role at the intersection of technology, data, and service delivery. You’ll progress the development of our waste management IT systems, support online reporting tools for residents, and provide analytical insights to enhance operational efficiency. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision-making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you’ll ensure our systems are robust, user-friendly, and aligned with strategic goals. This role is a job share, with a requirement to work Monday and Friday, plus one other day that can be discussed at the interview stage.
The Experience you will bring
Proven experience in managing and developing complex IT systems, ideally within waste management or similar operational services. Competent in developing and delivering performance reporting frameworks, using tools like Power BI to monitor KPIs, identify trends, and drive continuous improvement.
Hands-on experience with system upgrades, software integrations, and liaising with third-party providers to implement technical solutions. You will be confident and experienced in stakeholder engagement, including working with contractors, internal teams, and external partners to deliver system and service improvements. Familiarity with GIS mapping, API development, and digital self-service platforms to support channel shift initiatives is highly desirable. Alongside a good understanding of financial reconciliation processes, particularly for income-generating services such as commercial collections. Experience in project management of small to medium sized projects, delivering outcomes in time, within scope and in line with corporate standards.
This role will require you to be willing and able to work collaboratively and effectively with whom this post job shares, therefore excellent teamwork and communication is essential.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal chat about the post, you can contact Jeanette Lowden, Service Manager-Waste on 01462 474384
Closing Date: 21st October 2025
Interviews: 4th / 5th November 2025
This is a pivotal role at the intersection of technology, data, and service delivery. You’ll progress the development of our waste management IT systems, support online reporting tools for residents, and provide analytical insights to enhance operational efficiency. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision-making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you’ll ensure our systems are robust, user-friendly, and aligned with strategic goals. This role is a job share, with a requirement to work Monday and Friday, plus one other day that can be discussed at the interview stage.
The Experience you will bring
Proven experience in managing and developing complex IT systems, ideally within waste management or similar operational services. Competent in developing and delivering performance reporting frameworks, using tools like Power BI to monitor KPIs, identify trends, and drive continuous improvement.
Hands-on experience with system upgrades, software integrations, and liaising with third-party providers to implement technical solutions. You will be confident and experienced in stakeholder engagement, including working with contractors, internal teams, and external partners to deliver system and service improvements. Familiarity with GIS mapping, API development, and digital self-service platforms to support channel shift initiatives is highly desirable. Alongside a good understanding of financial reconciliation processes, particularly for income-generating services such as commercial collections. Experience in project management of small to medium sized projects, delivering outcomes in time, within scope and in line with corporate standards.
This role will require you to be willing and able to work collaboratively and effectively with whom this post job shares, therefore excellent teamwork and communication is essential.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal chat about the post, you can contact Jeanette Lowden, Service Manager-Waste on 01462 474384
Closing Date: 21st October 2025
Interviews: 4th / 5th November 2025