Information Desk Assistant
| Posting date: | 30 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | Ormskirk, Lancashire |
| Remote working: | On-site only |
| Company: | Edge Hill University |
| Job type: | Temporary |
| Job reference: | EHA1936-0925 |
Summary
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.
As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.
The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.
Working hours for this role are 08:30am – 16:30pm.
For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at Jopsonp@edgehill.ac.uk
About You
As Information Desk Assistant, you will have:
Excellent communication skills both written and verbal and interpersonal skills
Front facing customer service experience
Experience using databases, word processing and spreadsheets for administration services
A flexible and positive approach to all work
Ability to work without direct supervision, exercise initiative and independent judgement
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
About the Role
This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.
As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.
The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.
Working hours for this role are 08:30am – 16:30pm.
For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at Jopsonp@edgehill.ac.uk
About You
As Information Desk Assistant, you will have:
Excellent communication skills both written and verbal and interpersonal skills
Front facing customer service experience
Experience using databases, word processing and spreadsheets for administration services
A flexible and positive approach to all work
Ability to work without direct supervision, exercise initiative and independent judgement
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.