Operations Manager
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £55000-65000 per annum |
| Hours: | Full time |
| Closing date: | 13 October 2025 |
| Location: | Warrington, WA3 7PB |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304965-43683142 |
Summary
Serco Limited
Operations ManagerWarrington – Dornoch House/HybridSalary: circa £60,000 plus car plus bonus (dependent on experience)Full-time – Including on-call rota7-day operation, 24/7 service delivery
Ready to make an impact?
As an Operations Manager in our Citizen Services team, you’ll lead the delivery of the Electronic Monitoring Services (EMS) contract. You’ll make sure we meet contractual and financial commitments, support public safety, and create a workplace where your team feels engaged, valued and motivated.
You’ll be entrusted to:
- Lead and manage Team Leaders to ensure successful service delivery efficiently, safely, and compliantly, in real time.
- Navigate a complex environment by building strong, responsive and transparent relationships with clients, stakeholders and partners, representing Serco with integrity and accountability.
- Responding in real time to ensure any service interruptions of critical platforms and systems are handled effectively with little or no impact to service delivery.
- Drive operational performance in line with key service level agreements (SLAs) and key performance indicators (KPIs).
- Accountable and responsible for innovation and continuous improvement, identifying opportunities to enhance service delivery and increase value.
- Ensure robust financial management, including forecasting, cost control and delivery against contract budgets.
- Foster an inclusive, supportive culture where people feel empowered to grow, develop, and deliver excellence.
Does this sound like you?
You’ll be a great fit for this role if you have…
- Experience of leading large, diverse teams in a complex operational environment.
- A proven track record of delivering against contractual and financial targets.
- Strong stakeholder management skills, with the ability to build lasting and trusted relationships.
- Knowledge of regulatory and legislative requirements relevant to operational delivery.
- Demonstrable experience of driving innovation, managing change and improving service outcomes.
- A degree-level qualification or extensive relevant experience in operations management.
Discover all you need to keep growingHere you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first:
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance-based bonus scheme
- Company car: A company car
- Private medical insurance
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Operations ManagerWarrington – Dornoch House/HybridSalary: circa £60,000 plus car plus bonus (dependent on experience)Full-time – Including on-call rota7-day operation, 24/7 service delivery
Ready to make an impact?
As an Operations Manager in our Citizen Services team, you’ll lead the delivery of the Electronic Monitoring Services (EMS) contract. You’ll make sure we meet contractual and financial commitments, support public safety, and create a workplace where your team feels engaged, valued and motivated.
You’ll be entrusted to:
- Lead and manage Team Leaders to ensure successful service delivery efficiently, safely, and compliantly, in real time.
- Navigate a complex environment by building strong, responsive and transparent relationships with clients, stakeholders and partners, representing Serco with integrity and accountability.
- Responding in real time to ensure any service interruptions of critical platforms and systems are handled effectively with little or no impact to service delivery.
- Drive operational performance in line with key service level agreements (SLAs) and key performance indicators (KPIs).
- Accountable and responsible for innovation and continuous improvement, identifying opportunities to enhance service delivery and increase value.
- Ensure robust financial management, including forecasting, cost control and delivery against contract budgets.
- Foster an inclusive, supportive culture where people feel empowered to grow, develop, and deliver excellence.
Does this sound like you?
You’ll be a great fit for this role if you have…
- Experience of leading large, diverse teams in a complex operational environment.
- A proven track record of delivering against contractual and financial targets.
- Strong stakeholder management skills, with the ability to build lasting and trusted relationships.
- Knowledge of regulatory and legislative requirements relevant to operational delivery.
- Demonstrable experience of driving innovation, managing change and improving service outcomes.
- A degree-level qualification or extensive relevant experience in operations management.
Discover all you need to keep growingHere you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first:
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance-based bonus scheme
- Company car: A company car
- Private medical insurance
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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