Telephone Account Manager
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £26,972 per year |
| Additional salary information: | £2000.00 per annum (subject to criteria) |
| Hours: | Full time |
| Closing date: | 29 October 2025 |
| Location: | Stoke-on-Trent, Staffordshire, ST11 9NL |
| Company: | Cosine UK Ltd |
| Job type: | Permanent |
| Job reference: | A004_1759155708 |
Summary
Are you looking for a new opportunity where you can use your account management experience, as well as giving training and support to your clients?
Cosine, award winning field marketing agency is working with a leading provider of parcel delivery services worldwide. We are looking for an account manager based in Stoke on Trent to ensure that service is being maintained, and training support is given to clients by phone or using other options such as facetime or Skype. As an in-house account manager your communication with customers is vital to ensure that you build long term relationships with your clients. £26,972.00 + £2k bonus
Ideal Location, Stoke on Trent, United Kingdom, ST1
Hybrid - 3 days based in Stoke office
What you will be doing:
* Building strong telephone relationships with customers in independent and symbol stores as well as pharmacies to grow the brand.
* Understanding customers' needs in order to develop their potential
* Planning and organising your diary to ensure that you meet your daily call rate
* Providing account management, support and customer service to clients
To be successful in role you need to:
* Be driven to succeed
* Have excellent communication skills
* Have proven telephone account management experience
* Be motivated and committed
* Be innovative and prepared to challenge status quo
* Have experience of working to tight deadlines and under pressure
* Have excellent word/excel knowledge, ability to report using both Laptop/tablet
Remuneration
£26,972.00 per annum + £2,000k bonus, 28 days holiday.
If you are looking for a great opportunity to work in account management this is the role for you.
Cosine is a gold investor in people and an equal opportunities employer.